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INFLUENCE OF CUSTOMER COMPLAINTS HANDLING ON THE MARKETING PERFORMANCES IN THE SERVICE INDUSTRY

A STUDY OF SELECTED PRIVATE AND PUBLIC ENTERPRISES IN NIGERIA

ABSTRACT Companies sometimes think that they are doing well because none of their customers are complaining, only to discover later on that customers were dissatisfied and haven’t returned. It is better to encourage them to complain even about the petty things, than to wait until things become ...

Marketing Type: PROJECT

📄 113 pages | 🧠 18614 words | 📚 5 chapters

5 views

DESIGN AND IMPLEMENTATION OF A PENSIONERS PAYROLLING SYSTEM

CHAPTER ONEINTRODUCTIONI.0 IntroductionA pension is a contract for a fixed sum to be paid regularly to a pensioner, typically following retirement from service. It is different from severance pay because the former is paid in regular installments while the latter is paid in one lump sum. A pensio...

Computer Science Type: PROJECT

📄 65 pages | 🧠 9746 words | 📚 5 chapters

5 views

ASSESSMENT OF PROGRAMMING SKILLS POSSESSED BY A COMPUTER SCIENCE EDUCATION STUDENT FOR SELF EMPLOYMENT

ABSTRACTThe purpose of the study was to assess the programming skills possessed by a computer science education student for self-employment Anambra State.The population of the study comprises a sample of a total of 100 computer science education students in both Federal and State u...

Computer Science Type: PROJECT

📄 65 pages | 🧠 9402 words | 📚 5 chapters

5 views

DESIGN AND IMPLEMENTATION OF PATIENT'S MANAGEMENT SYSTEM

ABSTRACTThis study investigated online hospital management system as a tool to revolutionize medical profession. With many writers decrying how patients queue up for hours in order to receive medical treatment, and some end-up being attended to as „spillover‟, the analyst investigated the m...

Computer Science Type: PROJECT

📄 65 pages | 🧠 7951 words | 📚 5 chapters

11 views

DESIGN AND IMPLEMENTATION OF WEB BASED VOTING SYSTEM

ABSTRACT   The project focuses on developing software for a web based voting system which will enable them to register, login with the voters card number, insert card number, count vote by clicking a button, view all registered voters and also give room for editing of errors. The ob...

Computer Science Type: PROJECT

📄 39 pages | 🧠 5363 words | 📚 5 chapters

5 views

MARKETING AGRICULTURAL PRODUCTS THROUGH CONSUMERS COOPERATIVE SOCIETIES

CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY Recognizing Nigeria's tremendous Agricultural potentials, the government has accepted the view that the country should resolve to make agriculture the main source of living of the economy and to Enugu state.  Agricultural dev...

Economics Type: PROJECT

📄 50 pages | 🧠 10844 words | 📚 5 chapters

9 views

IMPACT OF UNIVERSAL BASIC EDUCATION PROGRAMME ON GIRL–CHILD EDUCATION

A CASE STUDY OF JIGAWA STATE (1999-2010)

ABSTRACTThe study is to assess the impact of Universal Basic Education (UBE) programme on Girl Child Education in Jigawa State. The population of the study consists of 1085 primary schools, 195 junior secondary schools with a total of 8298 teachers for both levels. The study is designed to achiev...

Education Type: PROJECT

📄 83 pages | 🧠 10936 words | 📚 5 chapters

5 views

APPLICATION OF IMPROVED BACTERIAL FORAGING ALGORITHM TO THE OPTIMAL SITING AND SIZING OF D-STATCOM IN RADIAL DISTRIBUTION NETWORKS

ABSTRACTOptimal siting and sizing of Distribution Flexible AC Transmission Systems (D-FACTS) devices in power distribution networks maximizes loadability, compensates reactive power, minimizes power loss and enhances voltage profile. The search for optimal size and locations of these devices in r...

Engineering Type: PROJECT

📄 84 pages | 🧠 7328 words | 📚 5 chapters

2 views

DESIGN AND CONSTRUCTION OF A SONOMETER

ABSTRACTWhen one thinks about various musical sound he listened to daily he would realize the very important role played by some instrument include. The guitar, piano and violin, which operate on the principles of vibration of, stretched string. CF has therefore become necessary that it study the...

Science Laboratory Technology Type: PROJECT

📄 57 pages | 🧠 6269 words | 📚 5 chapters

8 views

DESIGN AND IMPLEMENTATION OF A COMPUTERIZED GOODS TRANSPORTATION SYSTEM

TABLE OF CONTENTSTitle pageCertification Dedication Acknowledgement Abstract Table of content List of table List of figures CHAPTER ONE1.0 Introduction1.1 Background of the study 1.2 Aims and objectives1.3 Statement of the problem 1.4 Purpose of the st...

Computer Science Type: PROJECT

📄 58 pages | 🧠 11035 words | 📚 5 chapters

4 views

THE PEEVALENCE OF STREPTOCOCCUS PNEUMONIAE IN PNEUMONIA PTIENTS IN ENUGU METROPOLI

A CASE STUDY OF UNTH ENUGU

ABSTRACTThe prevalence of streptococcus pneumonia in pneumonia patients using university of Nigeria Teaching Hospital (UNTH) Enugu as a case study was carried out based on the fact of the pneumonia is one of the commonest afflictions of the aged people and children worldwide. A total of 50 sample...

Science Technology Type: PROJECT

📄 53 pages | 🧠 6488 words | 📚 5 chapters

5 views

DESIGN AND DEVELOPMENT OF INTERNET SECURITY PACKAGE

TABLE OF CONTENTTitle page Certification Dedication Acknowledgement Abstract Table of contentsCHAPTER ONE1.1 BACKGROUND OF THE STUDY 1.2 Statement of Problem 1.3 Objective of the Project 1.4 Significance of the project 1.5 Scope of study 1.6 Limit...

Computer Science Type: PROJECT

📄 61 pages | 🧠 12594 words | 📚 5 chapters

5 views

IMPLEMENTATION OF THE NATIONAL GENDER POLICY AND ITS IMPACT ON WOMEN EMPOWERMENT IN KADUNA STATE

ABSTRACTThis study focused on the implementation of the capacity building and skills development component of the National Gender Policy and its impact on women empowerment in Kaduna state. In her efforts to bridge gender gaps arising from women marginalisation, Nigeria has signed and ratified se...

Administration Type: PROJECT

📄 99 pages | 🧠 8587 words | 📚 5 chapters

5 views

AN ARCHAEOLOGICAL STUDY OF ANCIENT IRON WORKING SITES IN MAHURUM, BOKKOS L.G.A, PLATEAU STATE, NIGERIA

ABSTRACTThis research was undertaken with the purpose of studying evidence of ancient iron Smelting technology in Mahurum area. In the research, cultural ecology which emphasises on the role of ecology in influencing the culture of a society was adopted as the theoretical framework. Met...

Arts Type: PROJECT

📄 93 pages | 🧠 8346 words | 📚 5 chapters

8 views

THE FARMEWORK OF ECONOMIC AND HUMAN RIGHTS UNDER THE ECOWAS TREATY

ABSTRACTThe 1975 ECOWAS Treaty made by the founding fathers of the West African Regional Integration Philosophy was revised in 1993 in view of the developments in the region and the new world order. ECOWAS is still today, the common partnership through which Member States attempts to aggregate th...

Law Type: PROJECT

📄 94 pages | 🧠 11774 words | 📚 5 chapters

3 views