AN ANALYSIS OF THE PERFORMANANCES OF MODERM SECRETARIES IN IBETO GROUP OF COMPANIES NNEWI

By

EZE JULIET .T.

Presented To

Department of Secretarial Studies

ABSTRACT

    This study aimed at comparing secretarial profesion of yesterday and today.  The problem observed in the study was that there is need to examine the productivity and efficiency of secretaries of yesteryears and today.  The need for this comparison is justified by the fact that the modern business environment is one place that has witnessed various changes especially in terms of technology.  Thus, this study was carried out among secretaries and business executive who have secretaries working with them in IBETO GROUP OF COMPANIES, NNEWI.
    In order to provide theoretical framework and background for the study, the researcher reviewed various literials, which directly relate to the topic of study.  Being guided by the review, a structured questionnaire was designed to collect data.     Having collected the data, the researcher adopted the use of simple percentage, which is likertâs 5 point summated rating scale to analyze the data.
    Major findings of the study revealed that: todayâs secretaries must possess at least a higher educational qualification unlike in the past when typists were referred to as secretaries.  Todayâs business environment demands that a secretary must have attended a well-recognized secretarial institution to obtain higher educational qualification.  Thus, secretaries of today must have good knowledge of the administration of the modern office environment.  Hence, secretaries of today are quite different from secretaries of yesteryears.    Secretaries of today require special training before they can be of equal status with other professionals.
    This is necessary because in the modern business environment, secretaries must be prepared to learn new ways of doing things.
    Based on all issues raised in this research work, the following recommendations were made.    Secretaries of today must be able to adopt new ways of doing things.  They should possess good knowledge of the use and application of computer technology in the modern business environment.
    Business organizations should secure modern office machines and equipment that will enhance the efficiency and effectiveness of secretaries.

TABLE OF CONTENTS

APPROVAL PAGE
TITLE PAGE
ABSTRACT

CHAPTER ONE
INTRODUCTION
1.1    BACKGROUND OF THE STUDY
STATEMENT OF PROBLEM
1.3    SIGNIFICANCE OF THE STUDY
1.4    PURPOSE OF THE STUDY
1.5    SCOPE / DELIMITATIONS OF THE STUDY
1.6    RESEARCH QUESTIONS
1.7    DEFINITION OF TERMS

CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.1    INTRODUCTION
2.2    TRADITIONAL SECRETARY / SECRETARY OF YESTERDAY
2.3    TRADITIONAL SECRETARY / SECRETARIES OF YESTERDAY AND TODAY.
2.4    PROSPECTS OF SECRETARIAL PROFESSION OF TODAY IN IBETO GROUP OF COMPANIES
2.5    EMPLOYMENT, PROMOTION OPPORTUNITIES AND INCREASE IN SALARY FOR SECRETARIES OF TODAY IN IBETO GROUP OF COMPANY.
AVENUE FOR ADVANCEMENT

CHAPTER THREE
RESEARCH DESIGN AND METHODOLOGY

3.1    INTRODUCTION
3.2    RESEARCH DESIGN
3.3    INTRUMENTATION
3.4    POPULATION
3.5    SAMPLE AND SAMPLING TECHNIQUES
3.6    DATA COLLECTION PROCEDURE
3.7    METHOD OF ANALYSIS

CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1    INTRODUCTION
4.2    Analysis of respondents biographical data
4.3    analysis of research statement data.
4.4    ANALYSIS OF RESEARCH QUESTIONS.

CHAPTER FIVE
SUMMARY OF FINGINS CONCLUSION AND RECOMMENDATION
5.1    INTRODUCTION
5.2    SUMMARY OF FINDINGS
5.3    RECOMMENDATIONS
5.4    CONCLUSIONS
5.5    LIMITATION OF THE STUDY

APPENDIX
SAMPLE OF RESEARCH QUESTIONNIARE
BIBLIOGRAPHY
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