A SURVEY OF THE ROLES OF RETAIL BUSINESS HOUSES IN PROVIDING EMPLOYMENT FOR SECRETARIES IN SELECTED BUSINESS HOUSES IN ENUGU URBAN

By

UKPE GLORY I

Presented To

Department of Secretarial Studies

    Historically, people drifted into secretarial work after studying basic shorthand and typing, often beginning in the typing pool and processing from junior to senior secretary, then to personal assistant. Traditional duties or traditional way of practicing secretarial profession have become enhanced, the job has developed into a key role in the organization and secretaries no hold valuable positions an essential piece of corporate and economy organization.
    A secretarial career has much to offer. It has been a very self-satisfying role, or a stepping – stone to gain extensive knowledge of an organization before moving into a different areas. It is a logical starting point or those seeking a career in administrative communications or public relation, thus creating room for employment in retail business houses.
    The research is carried out using combination of descriptive analysis and quantitative analysis where questionnaires were distributed for data collection on the research questions. The findings of the research project have determined that the society of employment in Retail Business Houses as role in enhancing employment opportunities for secretaries in Enugu Urban, it serves as great opportunities for advancement beyond the limited secretarial world. The profession entails a great deal and is not for mediocre but secretaries that are primarily concerned with adding values (and interest) by combining personal skills with business proficiency.  Also, it was found that secretaries are not to be treated as slaves or subsidiary personnel in the aspect of business administration, but to be seen as masters of their profession. Finally it was deduced that secretaries possess the necessary talent or notable careers with great evidence of interest as a stepping-stone to greater height in life.
    Thus their roles can never be underestimated in the economy of a nation. It is therefore recommended that students secretaries and practicing secretaries should long for great opportunities for advancement beyond the limited secretarial world and take more delight in self-employment.
    Secretaries should prove to the world that they possess the combination of the five ‘Es’ – Executive, Efficiency, Experts, Espionage agent and Educator in their chosen career and handling of business ultimately, there should be no limits to  the height a person can attain as a secretary. This means that secretaries should have flair for self-employment in the organizational level. They should have future plans and ambitions for owing a business of their own before retirement or retrenchment from government, public or private employment based on monthly salary.

Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content.

CHAPTER ONE
INTRODUCTION
1.1    Background of the study
1.2    Statement of the problem
1.3    Purpose of the study
1.4    Research questions
1.5    Significance of the study
1.6    Assumption of the study
1.7    Delimitation of the study
1.8    Definition of terms.

CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.1    What does secretarial profession entails
2.2    What is a secretary
2.3    What are the duties of a secretary
2.4    What is self-employment/Entrepreneurship
2.5    What is a retail business house
2.6    Why should a secretary engage in self-employment
2.7    What are the machines and equipment used in Retail Business House.

CHAPTER THREE
METHODOLOGY
3.1    Design of the study
3.2    Description of instrument used
3.3    Population of the study
3.4    Sample and sampling techniques
3.5    Method of data analysis.

CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA

CHAPTER FIVE
DISCUSSION OF FINDINGS
5.1    Summary of findings
5.2    Conclusions
5.3    Recommendations
5.4    Suggestion for further study
5.5    Limitations
Questionnaire
References