A STUDY OF EFFECTS OF FRUSTRATION ON NIGERIAN SECRETARIES

This research project tends to scrutinize the effect of frustration on Nigerian Secretaries. This is because Nigerian Coal Corporation Enugu faces some problems like denial of qualified privileges like pay rat and office working facilities.  
To test the fact, four hypothesis were drown.
(1)    managers as well as workers can cause frustration
(2)    Frustration can decline productivity
(3)    A frustrated secretary is a corrupt worker
(4)    Frustration always lead to aggression.
The hypothesis were tested based on responses from the respondents vide the questionnaire.
Therefore personal recommendations were made like training the secretaries very well, provision of facilities, re-creational activity, paying as and when due and others to avoid frustration.

Title page                                        ii
Approval page                                     iii
Dedication                                        iv
Acknowledgement                                    v
Abstract                                        vii
Table of content                                    viii

CHAPTER ONE
Introduction                                        1
1.1    Background of the study                            1
1.2    Statement of the purpose                            4
1.3    Purpose of the study                            5
1.4    Scope of the study                                5
1.5    Significance of the study                            5
1.6    Research questions                                5
1.7    Hypothesis                                    6

CHAPTER TWO
2.1    Literature review                                8
2.2    Who is a secretary and what are his roles                9
2.3    The meaning of frustration                        12
2.4    Causes of frustration                            15
2.5    The effect of frustration                            21
2.6    Summary of the chapter                            26

 CHAPTER THREE
3.1    Research design                            28                                                                                                                                                                                                                    
3.2    area of the study                                28
3.3    population of the study                            28
3.4    sample and sample procedure                        29
3.5    instrument for data collection                        30
3.6    validation of research instrument                    31
3.7    reliability of research instrument                    32
3.8    method of administration of the research instrument        32
3.9    methodology analysis                            33

CHAPTER FOUR
Data presentation and analysis                            34
4.1    Determination of sample questionnaire                34
4.2    Presentation of data                            36
4.3    Analysis of data                                45         
                 
CHAPTER FIVE
Findings, implications, recommendation, conclusion and limitations.    49
5.1    Findings                                    49
5.2    Implication                                    50
5.3    Recommendation                                50
5.4    Conclusion                                    53
5.5    Limitation.                                    55
Appendix                                        57
Questionnaire                                    58
Bibliography                                    63