THE EFFECTS OF HUMAN RESOURCES TRAINING AND DEVELOPMENT ON WORKERS PRODUCTIVITY

(A CASE STUDY OF UNION BANK OF NIGERIA PLC, ENUGU MAIN BRANCH)

By

ISI NNEKA ELIZABETH

Presented To

Department of Secretarial Studies

    One of the major ways, organizations invest in their work force for greater returns today and even in employees.  Training is like sharpening of an existing skill in order to reflect the trends in technology and other social cultural environment of an organization.  Productivity is the goal of today competitive business.  The major objective of training and development is to increase the efficiency of the employees with the resulting increase in corporate productivity.  Human resources training and development are necessary for both employees morale and the organization can enhance the value of these assets by investing time and money for their improvement.
    In view of the above, the researcher recommends that Union Bank of Nigeria Plc, should take the training of their staff seriously b making sure that uniformity of standard is maintained in all arms of the organization.  There should be an accepted adequate management for assessing the employees performance.

Approval page                                i
Dedication                                    ii
Acknowledgement                                iii
Abstract                                    iv
Table of contents                                vii

CHAPTER ONE
INTRODUCTION                                1
1.1    Background of the study                        1
1.2    Statement of the problem                        8
1.3    Purpose of the study                        8
1.4    Significant of the study                        10
1.5    Scope of the study                            10
1.6    Research questions                            11
1.7    Definition of terms                            12

CHAPTER TWO
2.0    Literature Review                            13
2.1    Introduction                                13
2.2    Training is designed to                        15
2.3    Importance of training and development            17
2.4    Understanding training and development needs        20
2.5    Discovering training and development needs            20
2.6    Training evaluation                         28
2.7    Review of other related literature                30
2.8    Summary of reviewed literature                    28

CHAPTER THREE
3.0    Methodology                            40
3.1    Research design                            40
3.2    Areas of study                            41
3.3    Population of the study                        41
3.4    Sample size and sample procedure                41
3.5    Sample procedure                            42
3.6    Instrument for data collection                    43
3.7    Validation of the research instrument                43
3.8    Reliability of the instrument                    43
3.9    Method of administering of research instrument        44    
3.10    Method of data analysis                        44

CHAPTER FOUR
4.0    Presentation of data analysis                    46
4.1    Summary of findings                        60

CHAPTER FIVE
Findings, Implications, Recommendations and Conclusion    63
5.1    Implications of result                        64
5.2    Recommendations                            64
5.3    Conclusions                                67
Reference                                    71
Appendix                                    73
Questionnaire