A STUDY OF EFFECTS OF POOR OFFICE ENVIRONMENT ON THE SECRETARY’S JOB PERFORMANCE

(A CASE STUDY OF IMT ENUGU)

By

OKWARA PETRONILA E

Presented To

Department of Secretarial Studies

    This research work â€�“The effects of poor office environment on the secretary’s job performanceâ€Â� was carried out with the overall aim of finding out the effects of poor office environment on the secretarys job performance.
    Institute of management an dtechnology was used as a case study.  The data for this study was collected through the use of questionnaire and observation methods.  The administered questionnaire were analysed in tabular forms use simple percentages.  The out come of the study proved that the depressing and stimulating nature of most office were a ferreaching negative effects on the overall job performance of secretaries, equally small floor space and congested nature of some office does not give the secretary adequate comfort and balance to discharge their duties effectively and efficiently.
    Other problems included poor reminerations, lack of necessary equipment and mose proof devices in most of the office.  Based on these findings the research recommended that:
1.    Office should be stimulating and comfortably furnished so as to encourage productivity and boast the moral of the secretary.
2.    there should be crongh floor space and if possible separate rooms to avoid over crowding and chestier of materials which make on office to look shabby and depressed.
3.    the management of the institute should establish a pension scheme and adequate remuneration its workers and in particular the secretary in order to boast their moral and encourage the to stay in their section.
4.    equally necessary office equipment and stationary should be provided to the secretary.

APPROVAL PAGE
DEDICATION
ACKNOWLEDGEMENT
ABSTRACT
TABLE OF CONTENT

CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY
1.2    STATEMENT OF THE PROBLEM
1.3    OBJECTIVES OF THE STUDY
1.4    SIGNIFICANCE OF THE STUDY
1.5    RESEARCH QUESTIONS
1.6    scope/ delimitation
1.7    DEFINITION OF TERMS

CHAPTER TWO
REVIEW OF RELATED LITERATURES
2.1    THE CONCEPT AND DEFINITION OF OFFICE AND OFFICE ENVIRONMENT
2.2    THE SECRETARY AND HER OFFICE DUTIES
2.3    HUMAN RELATIONS IN THE OFFICE
2.4    THE SECRETARY AND OTHER MEMBERS OF STAFF RELATIONSHIP
2.5    THE PHYSICAL OFFICE ENVIRONMENT
2.6    VENTILATION
2.7    LIFHTING
2.8    HEATING
2.9    INTERIOR OECORATION AND FURNISHING
2.10    MUSIC CONDITIONING
2.11    SAFETY MEASURES
2.12    EFFECTS OF SECRETARY’S PERFORMANCE DUE TO POOR OFFICE ENVIRONMENT

CHAPTER THREE
RESEARCH METHODOLOGY AND DESIGN
3.1    RESEARCH DESIGN
3.2    AREA OF STUDY
3.3    POPULATION OF THE STUDY
3.4    SAMPLE AND SAMPLING PROCESURES
3.5    INSTRUMENTS FOR DATA COLLECTION
3.6    VALIDITY OF THE INSTRUMENT
3.7    RELIABILITY OF THE RESEARCH INSTRUMENT
3.8    METHOD OF ADMINISTRATION OF THE RESEARCH INSTRUMENT.
3.9    METHOD OF DATA ANALYSIS

CHAPTER FOUR
PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA

CHAPTER FIVE
FINDING, RECOMMENDATION AND CONCLUSION
5.1    FINDINGS
5.2    RECOMMENDATION
5.3    CONCLUSION
5.4    AREA FOR FURTHER STUDIES
REFERENCES
APPENDIX
RESEARCH QUESTIONNAIRE