AN EVALUATION OF THE PERFORMANCE AND PROBLEM OF SECRATARIES IN ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY (ESUT) ENUGU

By

EUNICE UGONNA OCHIAGHA

Presented To

Department of Secretarial Studies

This study is aimed at enatuating the performance of secretaries in  Enugu state University of science and technology (Esut) Enugu.  The study is also aimed at identifying the problems of secretaries in Enugu state university of science and technology (Esut) Enugu; Agaion, the study will suggest ways of solving the problems encountered by secretaries.  Finally, the study will make recommendations for govt. companies and other employers of labour and future researchers.
    Some research questions were put forward and they include.
Do secretaries fell happy with their holiday entitlements?
Do secretaries use good equipment in the discharge of their duties?
Do secretaries stay in a comfortable working environment?
Are secretaries denoted to their duty?
Do secretaries receive retirement  I pension packages?
Do secretaries reach level 14 in their establishment?
Are secretaries accepted in the society?
Do secretaries perform well in their establishment?
A total of 50 subjects (sample) were used for the study.  An item questionnaire comprising two sections was used for this study.  The questionnaire comprised items on variables of performance and problems of secretaries.
    While research question 1,2,3 produce more negative than positive response, research question 4,5,6,7,8 produce more positive than negative responses.
    Recommendations were made for govt. companies, other employers of labour and future researchers.

Title  page
Approval page
Dedication
Acknowledgement
Abstract
Table of content

CHAPTER ONE
INTRODUCTION
1.1    background of the study
1.2    Statement of problem
1.3    Purpose of the study
1.4    Significance of the study
1.5    Research questions
1.6    Scope of the study
1.7    Limitations of the study
1.8    Definitions of terms
References

CHAPTER TWO
LITERATURE REVIEW
2.1    Roles of secretaries
2.2    Problems of secretaries
2.3    The social problems of secretaries
2.4    Psychological problems of secretaries
2.5    The evaluation of performance of secretaries

CHAPTER THREE
3.1    Research methodology
3.2    Research design
3.3    Population
3.4    Sample and sampling technique
3.5    Instrument for data collection
3.6    Method of data analysis

CHAPTER FOUR
4.1    Presentation and analysis of data

CHAPTER FIVE
SUMMARY OF FINDINGS
5.1    Recommendations, conclusions and suggestions for future research.
Bibliography
Appendix