THE SECRETARY AND THE EFFECTS OF NEW OFFICE TECHNOLOGIES ON RECORD KEEPING MANAGEMENT

(IN SOME SELECTED ESTABLISHMENTS IN ENUGU STATE)

By

UDEH CHINYERE .P

Presented To

Department of Secretarial Studies

A lot has been written by many authors about new office technologies and how they have immensely affected secretarial performance.
This study was therefore conducted to find out the secretary and the effect of new office technologies on record keeping management in some selected establishments in Enugu.
As a result of this, research question were formulated as follows:
(a)    Do the working environments of practicing secretaries have each of the new office equipment?
(b)    Are the available new office equipment being put into effective use?
(c)    What factors influence the availability or lack of these new office equipment?
(d)    How are the job performance of secretaries affected by these new office machines?
The total population for the study was 70 while the sample for the study consisted 60 practising secretaries randomly selected from four establishments in Enugu, 60 secretaries returned their completed questionnaires which was used as an instrument for data collection.  In analyzing the data, simple percentage were used.  Findings show that:
(a)    These new office machines have been acquired for these establishments and the practicing secretaries.
(b)    Lack of maintenance had hindered secretaries from making effective use of these machines.
(c)    The major reason for the acquisition of these machines is to enhance production.
(d)    Some of the factors militating against the purchase of these machines were lack of funds and trained secretaries.
(e)    These machines enhance the efficiency and effectiveness of secretaries.
It was concluded that the acquisition of new office technologies could make secretaries more effective in the performance of their duties.
Based on these findings, the following recommendations were made:
(a)    A reasonable purchase of these machines should be made for the practicing secretaries in Enugu.
(b)    These establishments should be subsidized by the managements to enable them purchase more of these machines.
(c)    Stand-by generating plant should be purchased by these establishments that have power supply problems.

Title Page                                                            
Approval                                                                   
Dedication                                                                
Acknowledgement                                                   
Table of content                                                        
Abstract         
                                                           
CHAPTER ONE -  INTRODUCTION
1.1    Background of the study
1.2        Statement of the problem
1.3    Purpose of the study
1.4    Significance of the study
1.5    Research questions
1.6    Scope and limitation of the study
1.7    Definition of terms

CHAPTER  TWO - REVIEW OF RELATED LITETRATURE
2.1    Reality of new office technologies
2.1.1 Electronic computer
2.1.2    Electronic Typewriter
2.1.3    Word Processors
2.1.4    Facsimile Transmission
2.1.5    Teleprinter
2.1.6    Shredding
2.2    Training needs for intending secretaries
2.3    The Development and definition of new office technologies
2.4    Evolution and growth of Secretarial profession
2.5    Effects of new office technologies on job performance of secretaries
2.6    Summary  

CHAPTER THREE – RESEARCH METHODOLOGY
3.1    Research design
3.2    Area of study
3.3    Population
3.4    Sample of the study  
3.5    Instrumentation
3.6    Data collection procedure
3.7    Method of analyzing data

CHAPTER FOUR:
4.1    Data analysis

CHAPTER FIVE:
5.1    Summary of findings
5.2    Conclusion
5.3    Recommendations
5.4    Suggestions for further studies