A SURVEY OF WORDPROCESSING COMPETENCIES REQUIRED BY MODERN SECRETARIES IN THE BANKING INDUSTRY

(A CASE STUDY OF BROAD BANK AND CENTRAL BANK OF NIGERIA, ENUGU OFFICE)

By

ANIEBONAM FRANCISCA C.

Presented To

Department of Secretarial Studies

ABSTRACT

    The impact of word processing on the performance of modern secretaries cannot be over emphasized. The number of electronic machines in use in the office have risen so quickly particularly with regards to word processor and computers. It is the purpose on this project to study the performance of the secretary.
    From the data collected, is revealed that word processing act as a check on in-efficiency and profits are boosted when the word processes. System are efficiently used. It would be correct to conclude that word processing secretaries see word processing as welcome relief from the drudgery of office work.
    From the finding and recommendations the research revealed that word processing save both time and labor. It also make job easier and giver general knowledge of secretaries are better due to word processing. And that most establishments are willing to give adequate training to their staff which is necessary for their mastery of the equipment.
    Finally, it was recommended that management should consider more deeply the concept of training so that their will be improvement in performance and increase productivity.

LIST OF TABLES
1    Return of instrument
2    Types of modern office equipment
3    Formal training on device
4    Formal training given by the device
5    Usefulness or improvement notice your company
6    If the organization have a word processor
7    If the word processor act as aid to the company secretary
8    Rating performance of the secretary
9    Secretaries who have not used word processor
10    If the organization is willing to train them
11    Benefits which the secretary will achieved.
 
TABLE OF CONTENT

Title page
Certification
Dedication
Acknowledgement
Abstract
List of tables
Table of content

CHAPTER ONE
INTRODUCTION

1.1    Background of the study
1.2    Statement of the study
1.3    Purpose of the study
1.4    Significance of the study
1.5    Research questions
1.6    Scope of the study

CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.1    Definition of computer
2.2    Types and features of a computer
2.3    Advantages or word processing
2.4    History of word processing
2.5    Functions and types of word processing
2.6    Benefits of word processing system
2.7    Impact of word processing on secretary
2.8    Training secretaries on word processing system
2.9    Summary of literature review.

CHAPTER THREE
RESEARCH METHODOLOGY
3.1    Research design
3.2    Population of the study
3.3    Sample and sampling techniques
3.4    Description of the research instrument
3.5    Methods of data collection
3.6    Methods of data analysis

CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS

CHAPTER FIVE
SUMMARY OF FINDINGS, RECOMMENDATIONS AND CONCLUSION
5.1    Summary of findings
5.2    Recommendations
5.3    Conclusion
References
Appendixes

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