PROBLEMS OF FILLING AND CORRESPONDENCE IN NIGERIAN INSTITUTIONS

(A CASE STUDY OF I.M.T ENUGU)

By

OFFOR, IFEYINWA VERONICA

Presented To

Department of Secretarial Studies

ABSTRACT

The aim of this project/research work is to find out the problems facing filling/correspondence in Institute of Management and Technology (IMT) Enugu and to give useful suggestions.
To obtain the necessary information for the research, the researcher used the questionnaire.
From the findings, it was discovered that the institution stand to loose valuable man hours, experience great delays in the execution of official duties if it takes a lot of time to find and retrieve files in offices.
It was also discovered in the study that the absence of a reliable filing/correspondence systems in the institution affect the efficiency of office operations.
Recommendations are made based on the findings of the study, because filing/correspondence form the core of activities in any institution, there is every need for these two tasks to be accorded due recognition and seen as a system that should be properly administered.  Every institution should therefore ensure that due attention is paid to the maintenance and administration of filling/correspondence systems.

TABLE OF CONTENT
Title page i
Approval page ii
Dedication iii
Acknowledgement iv
Abstract vi
Table of content vii

CHAPTER ONE 
INTRODUCTION
1.1 Background of the study 1
1.2 Statement of the problem 4
1.3 Purpose of the study 5
1.4 Scope of the study 5
1.5 Research hypothesis 5
1.6 Significance of the study 6
1.7 Delimitation of the study 7
1.8 Definition of terms 7

CHAPTER TWO 
REVIEW OF RELATED LITERATURE 9
2.1 The concepts: filing/correspondence systems 9
2.2 Efficient filing/correspondence system 14
2.3 Problem of filing/correspondence systems 17
2.4 Summary of literature review 20

CHAPTER THREE 
RESEARCH PROCEDURE 22
3.1 Population 23
3.2 Sample 23
3.3 Source of information 23
3.4 Instrument used 23
3.5 Distribution and collection of questionnaire 24
3.6 Method of data analysis 24

CHAPTER FOUR
Presentation and Analysis of Data 25
4.1 Analysis of data 26

CHAPTER FIVE
Recommendations and conclusions 37
5.1 Discussion of findings 37
5.2 Conclusion 40
5.3 Recommendation 41
5.4 Suggestion for further studies 42
5.5 Limitations 43
Bibliography 45
Appendix: sample of questionnaire 47


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