THE DEVELOPMENT OF JOB ENRICHMENT SCHEME FOR SECRETARY

(A CASE STUDY OF NIGERIA NATIONAL PETROLEUM CORPORATION ELEME PORT HARCOURT)

By

OKAFOR JUDITH IJEOMA

Presented To

Department of Secretarial Studies

    As there are needs for more qualified secretaries in the labour market, and the scarcity of these grades of secretaries, it is necessary to train more secretaries.  This paper reviews the scanty literature on the development of job enrichment scheme for secretaries in Nigerian National Petroleum Corporation.
    A case study method of research was adopted with questionnaire form filled by managers and secretaries who are staff of this oil company, interviews were also conducted.  Averages and percentages were used to analyze the data obtained from the questionnaire forms.  It was found that the job of the secretaries is a vital one in these organizations to a great extent.  (In varying degree) and, although the company were aware of these secretaries and their importance and are also making best use of their talents.  It is recommended that, among other things, the companies should recognize these secretaries and improve on the existing development of job enrichment of schemes of secretarial staff in their organization.
    It was also found that there were more qualified secretaries in some companies while some others lacked.  These grades of secretaries.  And some of these companies enrich their secretarial jobs which makes the job more challenging.

Title Page                                    i
Approval Page                                ii
Dedication                                    iii
Abstract                                    iv
Acknowledgment                                vi    
Table of Contents                                vii

CHAPTER ONE
1.0    Introduction                                1
1.1    Statement of the problem                        4
1.2    The purpose of the study                        5
1.3    Significance of the study                        6
1.4    Delimitation                                7
1.5    Definition of Terms                        7

CHAPTER TWO
2.0    Literature review                            9
2.1    Job enrichment                            10
2.2    Job evaluation & job description                19
2.3    Job measurement & satisfaction                    23
2.4    Working condition under automation                26
2.5    The secretary and working environments            29

CHAPTER THREE
3.0    Methodology                            32
3.1    The research    n question                        33
3.2    Instrument of research                        35    
3.3    Method of data analysis                        35

CHAPTER FOUR    
4.0    Analysis of data                            36

CHAPTER FIVE        
Conclusion and Recommendations                    56
5.1    Conclusion                                56
5.2    Recommendation                            57    
Bibliography                            59
Appendix                                61