A SURVEY OF FACTORS THAT INFLUENCE THE PERFORMANCE OF SECRETARIES IN PRIVATE ORGANIZATION IN NSUKKA LOCAL GOVERNMENT AREA OF ENUGU STATE

By

APATS CYNTHIA ECHARIA

Presented To

Department of Secretarial Studies

    The aim of this study was to determined the factors that influencing the performance of a secretaries in private organization in Nsukka Local Government Area of Enugu state.
    This study looked into the course of low performance of secretaries in the above mentioned local government and sought for possible means of redressing them in order to promote the efficiency of the secretaries.
    Data was collected through questionnaires, findings that facilitated the study were as follows that absence of office equipment result to inefficiency of secretarial work.
    There is lack of cordial relationship between the secretary and the executive which contributes to job inefficiency.
    That low pay level and absence of promotion and recognition brings about poor performance of secretaries.
    The study also discovered that the following measures will help in improving secretaries in service training promotion opportunities good working environment and incentives etc.
    The researcher used simple percentage to analyze the data. A sample size was drawn out of a total population. Various literature were consulted to make formation for the research work.

Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content

CHAPTER ONE
1.1    Introduction/Background of the study
1.2    Statement of the problems
1.3    Purpose pf the study
1.4    Significance of the study
1.5    Assumption of the study
1.6    Research questions
1.7    Delimitation of the study
1.8    Definition of terms.

CHAPTER TWO
2.1    Literature review
2.2    Factors that lead to job satisfaction among secretaries
2.3    Factors that cause poor human relations between the boss and the secretary
2.4    Measures that could help improve job performance of secretaries
2.5    Summary of literature review.

CHAPTER THREE
3.1    Research methodology
3.2    Design of the study
3.3    Area of the study
3.4    Population of the study
3.5    Sample size of the study
3.6    Description of the instrument
3.7    Validation of the instrument
3.8    Distribution and retrieval of questionnaire
3.9    Method of data analysis
3.10    Decision rule

CHAPTER FOUR
INTRODUCTION
4.1    Data presentation
4.2    Data analysis

CHAPTER FIVE
SUMMARY OF FINDINGD, CONCLUSION AND RECOMMENDATION
5.1    Summary of findings
5.2    Conclusions
5.3    Recommendations
5.4    Suggestion for further research
Reference
Appendix