IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES IN GOVERNMENT PARASTATALS IN ENUGU URBAN

(A CASE STUDY OF NEPA ENUGU.)

By

ONYENOBI GRACE UCHE

Presented To

Department of Secretarial Studies

    Generally, our society today tends to misunderstand who a secretary is and his impact in improving the quality of services rendered by both government parastatals and private sector.
    As a result secretaries are looked upon and neglected because the society assume that their duties goes beyond typing and writing shorthand.
    In this project, the researcher aims at finding and investigating their impact in improving the qualities of services rendered by government parastatals and find out what hinders them from performing effective functions.  And that both public and private sectors can perform without effective secretary.
    During data collection, the study was restricted to only one government parastatal (NEPA) where questionnaires was administered to confidential and general secretaries selected at random and numbering thirty (30).
    Analysis of their responds shows that secretaries contributes a lot in improving the quality of services rendered by government parastatals so that researcher concluded by recommending that secretaries should be cared for, be encouraged and remunerated in form of training to enable them advance in their career.

Title page                                i
Approval page                            ii
Dedication                                iii
Acknowledgement                            iv
Table of Content                            v
List of Table                            viii
Abstracts                                ix

CHAPTER ONE
1.0    Introduction                            1
1.1    Background of the Study                    1
1.2    Statement of the Problem                    4
1.3    The objective of the Study                5
1.4    Significance of the Study                    6
1.5    Limitation of the study                    7
1.6    Research Question                        7
1.7    Definition of Terms                    8

CHAPTER TWO    
2.0    Review of related literature                9
2.1    Definition of the Secretary                9
2.2    What a government Parastatals    is            15
2.3    The impact of Secretaries in improving the quality of services.        16
2.4    The Peculiar Problems Secretaries Encounter    17
2.5    Difference between a secretary and a Typist        18
2.6    Summary of related literature                19

CHAPTER THREE
3.0    Methodology                        21
3.1    Research Design                        21
3.2    Area of Study                        21
3.3    Population of the Study                    21
3.4    Sample and Sampling Techniques            22
3.5    Instrument for Data Collections                22
3.6    Validation of Instrument                    23
3.7    Reliability of the Instrument                23
3.8    Method of Data Collection                23
3.9    Method of Data Analysis                    24

CHAPTER FOUR    
4.0    Data Presentation and Result                25
4.1    Summary of Results.                    31

CHAPTER FIVE    
5.0    Discussion, Implication and Recommendation    33
5.1    Discussion of Results                    33
5.2    Conclusions                            34
5.3    Implication of the Result                    34
5.4    Recommendation                        35
5.5    Suggestions for further Study                36
5.6    Limitations of the Study                    36
    References                            37
    Appendix                            38

 
LIST OF TABLES

Table i:    The role of Secretaries in an office
Table ii:    Secretaries as Shorthand typist
Table iii:    Secretaries as a life wire of an organization
Table iv:    Secretaries as the true image of the organization
Table v:    Secretaries as an asset to the organization.
Table vi:    Different between the secretary and typist
Table vii:    Government parastatals as aid to individuals
Table viii:    Lack of Secretaries in a government parastatals as a set back.
Table ix:    Secretaries work hand in hand with their boss.
Table x:    Secretaries travel with their boss in almost every business tour.