TABLE OF CONTENT
Title page i
Approval page ii
Dedication iii
Acknowledgement iv
Abstract vi
Table of contents vii
List of tables x
CHAPTER ONE
Introduction 1
1.1 Background of the study 1
1.2 Statement of the problem 4
1.3 Purpose of the study 5
1.4 Significance of the study 5
1.5 Delimitation of the study 6
1.6 Assumption of the study 6
1.7 Research questions 7
1.8 Definition of terms 8
1.9 Implication of the study 9
CHAPTER TWO
Review of Related Literature 11
2.1 Historical background of human relation 12
2.2 The concept of human relations 18
2.3 Human relations policy as a factor to industrial harmony. 20
2.4 The impact of human relations policies 24
CHAPTER THREE
Research methodology 32
3.1 Research design 32
3.2 Population of the study 32
3.3 Sample and sampling technique 32
3.4 Instrument for data collection 33
3.5 Validation for the research instrument 33
3.6 Reliability of the instrument 34
3.7 Method of administering research instrument 34
3.8 Method of data analysis 35
CHAPTER FOUR 4.0 Data Presentation And Analysis 36
CHAPTER FIVE Discussion of findings, summary, conclusion and
recommendations 49
5.1 Discussion of findings 49
5.2 Conclusion 55
5.3 Recommendation 55
5.4 Limitations of the study 56
5.5 Area for further research 57
Reference 58
APPENDIX 63
Questionnaire 65
LIST OF TABLES
TABLE 1: Table showing the respond of the respondents on
whether the companies have human relations policies.
TABLE 2: Table showing the respond on the awareness or
knowledge of he existence of these polices.
TABLE 3: Table showing the respond of the respondents and
the impact of human relations policies on secretaries.
TABLE 4: Table showing the respond of the respondents on
the nature human relations policies.
TABLE 5: Table showing the respond of the respondents on
the type of human relations policies available in EMENITE PLC and AMAH BREWERIES NGWO.
TABLE 6: Table showing the respond of the respondents on
the relationship between the boss and the secretaries.
TABLE 7: Table showing the respond of the respondents of
staff development and training scheme.
TABLE 8: Table showing the responds of the respondents on
the influence of delegation of the bosses power to secretaries.
TABLE 9: Table showing the responds of the respondents on
the impact of monetary reward on the secretaries.
TABLE 10: Table showing the respond of the respondents on
the influence of further training and development of secretaries.
TABLE 11: Table showing the respond of the respondents on
whether secretaries are motivated by the boss’s attitude.
TABLE 12: Table showing the respond of the respondents on
the measure the management should adopt to motivate workers adequately.