ABSTRACT
This study focused on interpersonal/human relations skills secretaries requires for effective job performance in industries.
In the course of the study, related literatures were reviewed. A total of 105 copies of questionnaire for both bosses, secretaries and customers was drawn up and administered in selected firms in Enugu Urban and the information gathered were analyzed.
It was realized that to be sufficient on-the-job, the secretary must posses or be acquainted with some personal qualities/characteristics that will make her quite unique in the office.
The data emphasized that the secretary must posses such technical skills as public relations skills, machine operation skills, shorthand and typewriting skills in order to meet up with the trend of the business world.
Moreover, it was found that both the bosses, secretaries and customers perceived the interpersonal/human relations skills as very important. Based on the findings and discussion, recommendations were made.
LIST OF TABLES
TABLE ONERespondents response on the interpersonal/human relations skills secretaries required
TABLE
1 Communication skills
2 Individual competence on personal qualities
3 Management skills
4 Cooperative skills/qualities
5 Listening skills
6 Public relations skills
7 Organizational skills
8 Positive attitude and behaviors
9 Office machine skills
10 Responsibility
11 Good working habit.
TABLE TWOThe bosses responses on the interpersonal/human relations skills secretaries requires
TABLES
12 Communication skills
13 Individual competence on personal qualities
14 Management skills
15 Cooperative skills/qualities
16 Listening skills
17 Public relations skills
18 Organizational skills
19 Positive attitude and behaviors
20 Office machine skills
21 Responsibility
22. Good working habit.
TABLE THREEThe secretaries responses on the interpersonal/human relations skills secretaries requires
TABLES
23. Communication skills
24. Individual competence on personal qualities
24. Management skills
25. Cooperative skills/qualities
26. Listening skills
27. Public relations skills
28. Organizational skills
29. Positive attitude and behaviors
30. Office machine skills
31. Responsibility
32 Good working habit.
TABLE FOURThe customers responses on the interpersonal/human relations skills secretaries required
TABLES
34 ommunication skills
35 Individual competence on personal qualities
36 Management skills
37 Cooperative skills/qualities
38 Listening skills
39 Public relations skills
40 Organizational skills
41 Positive attitude and behaviors
42 Office machine skills
43 Responsibility
44. Good working habit.
TABLE OF CONTENT
Title page
Approval page
Acknowledgement
Abstract
List of tables
Table of content.
CHAPTER ONE
INTRODUCTION1.1 Background of the study
1.2 Statement of the problem
1.3 Significance of the study
1.4 Purpose of the study
1.5 Research questions
1.6 Delimitation of the study
CHAPTER TWO
REVIEW OF RELATED LITERATURE2.1 Who is a secretary
2.2 The role of a secretary in the industry
2.3 The concept of skill
2.4 Interpersonal skills
2.5 Human relations theory/skills
2.6 The expectant interpersonal skills of a secretary
2.7 Impact of management – Boss perception on secretaries performance
2.8 Summary of review of related literature
CHAPTER THREE
METHODOLOGY3.1 Design of the study
3.2 Population of the study
3.3 Sample and sampling techniques
3.4 Description of the instrument used
3.5 Validity of the instrument
3.6 Administration and collection of instrument
3.7 Data analysis.
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA4.1 Analysis of research question
4.2 Research question 1
4.3 Research question 2
4.4 Research question 3
4.5 Research question 4
CHAPTER FIVE
DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1 Discussion of findings
5.2 Conclusions
5.3 Recommendations
References
Appendixes
Appendixes 1 questionnaire
Appendixes 2 Introduction letter.
