INTERPERSONAL/HUMAN RELATIONS SKILLS SECRETARIES REQUIRE FOR EFFECTIVE JOB PERFORMANCE IN INDUSTRIES IN ENUGU URBAN

By

UGWUANYI ANASTACIA C.

Presented To

Department of Secretarial Studies

    This study focused on interpersonal/human relations skills secretaries requires for effective job performance in industries.
    In the course of the study, related literatures were reviewed. A total of 105 copies of questionnaire for both bosses, secretaries and customers was drawn up and administered in selected firms in Enugu Urban and the information gathered were analyzed.
    It was realized that to be sufficient on-the-job, the secretary must posses or be acquainted with some personal qualities/characteristics that will make her quite unique in the office.
    The data emphasized that the secretary must posses such technical skills as public relations skills, machine operation skills, shorthand and typewriting skills in order to meet up with the trend of the business world.
    Moreover, it was found that both the bosses, secretaries and customers perceived the interpersonal/human relations skills as very important. Based on the findings and discussion, recommendations were made.
 
TABLE ONE
Respondents response on the interpersonal/human relations skills secretaries required
TABLE
1    Communication skills
2    Individual competence on personal qualities
3    Management skills
4    Cooperative skills/qualities
5    Listening skills
6    Public relations skills
7    Organizational skills
8    Positive attitude and behaviors
9    Office machine skills
10    Responsibility
11    Good working habit.

TABLE TWO
The bosses responses on the interpersonal/human relations skills secretaries requires
TABLES
12    Communication skills
13    Individual competence on personal qualities
14    Management skills
15    Cooperative skills/qualities
16    Listening skills
17    Public relations skills
18    Organizational skills
19    Positive attitude and behaviors
20    Office machine skills
21    Responsibility
22.        Good working habit.

TABLE THREE
The secretaries responses on the interpersonal/human relations skills secretaries requires

TABLES
23.        Communication skills
24.    Individual competence on personal qualities
24.    Management skills
25.    Cooperative skills/qualities
26.    Listening skills
27.    Public relations skills
28.    Organizational skills
29.    Positive attitude and behaviors
30.    Office machine skills
31.    Responsibility
32    Good working habit.

TABLE FOUR
The customers responses on the interpersonal/human relations skills secretaries required
TABLES
34    ommunication skills
35    Individual competence on personal qualities
36    Management skills
37    Cooperative skills/qualities
38    Listening skills
39    Public relations skills
40    Organizational skills
41    Positive attitude and behaviors
42    Office machine skills
43    Responsibility
44. Good working habit.

Title page
Approval page
Acknowledgement
Abstract
List of tables
Table of content.

CHAPTER ONE
INTRODUCTION
1.1    Background of the study
1.2    Statement of the problem
1.3    Significance of the study
1.4    Purpose of the study
1.5    Research questions
1.6    Delimitation of the study

CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.1    Who is a secretary
2.2    The role of a secretary in the industry
2.3    The concept of skill
2.4    Interpersonal skills
2.5    Human relations theory/skills
2.6    The expectant interpersonal skills of a secretary
2.7    Impact of management – Boss perception on secretaries performance
2.8    Summary of review of related literature

CHAPTER THREE
METHODOLOGY
3.1    Design of the study
3.2    Population of the study
3.3    Sample and sampling techniques
3.4    Description of the instrument used
3.5    Validity of the instrument
3.6    Administration and collection of instrument
3.7    Data analysis.

CHAPTER FOUR
PRESENTATION AND ANALYSIS OF DATA
4.1    Analysis of research question
4.2    Research question 1
4.3    Research question 2
4.4    Research question 3
4.5    Research question 4

CHAPTER FIVE
DISCUSSION OF FINDINGS, CONCLUSION AND RECOMMENDATIONS
5.1    Discussion of findings
5.2    Conclusions
5.3    Recommendations
References
Appendixes
Appendixes 1 questionnaire
Appendixes 2 Introduction letter.