MANAGEMENT/LABOUR RELATIONS AND ITS EFFECTS ON PRODUCTIVITY
(A CASE STUDY OF NITEL PLC, ENUGU)
By
IKPA ASSUMPTA N.
Presented To
Department of
Secretarial Studies
ABSTRACT
The choice of this topic study: Management/labour Relations and Its Effects on Productivity come up owing to the researcher’s desire to find out the effects relationship of mismanagement labour has on productivity in firms especially its concerns NITEL Plc, Enugu.
In order to find out this, questionnaire and personal interviews were used, such factors which should not be neglected like proper communications, the need for motivations allowing workers to participate in decision making especially in areas it concerns them.
The conclusion reached by the researcher is that both management labour has parts to play in any firms to increase relationship but a greater part is demanded from management who will win the loyalty of labour immediately they make them part and parcel of the firm.
This will increase relationship to both sides and hence productivity being in higher increase.
LIST OF TABLES
Table 1: Criteria used for promotion, training and advancement
Table 2: Feelings of workers over performance appraisal.
Table 3: Opinion of respondents on workers risks
Table 4: Management staff relationship[
Table 5: Effect of labour dialogue with management
TABLE OF CONTENTS
Title Page i
Approval Page ii
Dedication iii
Acknowledgement iv
Abstract vi
List of tables vii
Table of Contents viii
CHAPTER ONE
1.0 Introduction 11.1 Background of Study 1
1.2 Statement of Problem 5
1.3 Purpose of Study 7
1.4 Significance of Study 7
1.5 Scope of Study 8
1.6 Research Questions 9
CHAPTER TWO
2.0 Review of Literature 10
2.1 The Origin of the Office Machinery 11
2.2 The Reason for Modern Office 12
2.3 Modern Equipment as Compared with old Equipment in Secretarial Field. 13
2.4 Problems Secretaries Encounter in the use of Modern Office Equipment. 16
2.5 Summary of the Related Reviewed Literature 17
CHAPTER THREE
3.0 Methodology 193.1 Research Design 19
3.2 Area of the Study 20
3.3 Population of the Study 20
3.4 Sample Size 21
3.5 Sources of Data Collection 21
3.6 Instrument Used 21
3.7 Method of Data Collection 22
3.8 Method of Data Analysis 23
CHAPTER FOUR
4.0 Presentation and Analysis of Data 254.1 Summary of Result 34
CHAPTER FIVE
5.1 Discussion of Results 365.2 Conclusion 38
5.3 Recommendations 40
5.4 Suggestion for Further Research Work 40
5.5 Limitation of the Study 41
References 42
Appendix 42
