The choice of this topic study: Management/labour Relations and Its Effects on Productivity come up owing to the researcher’s desire to find out the effects relationship of mismanagement labour has on productivity in firms  especially its concerns NITEL Plc, Enugu.
    In order to find out this, questionnaire and personal interviews were used, such factors which should not be neglected like proper communications, the need for motivations allowing workers to participate in decision making especially in areas it concerns them.
    The conclusion reached by the researcher is that both management labour has parts to play in any firms to increase relationship but a greater part is demanded from management who will win the loyalty of labour immediately they make them part and parcel of the firm.
    This will increase relationship to both sides and hence productivity being in higher increase.



LIST OF TABLES

Table 1:    Criteria used for promotion, training and advancement
Table 2:    Feelings of workers over performance appraisal.
Table 3:    Opinion of respondents on workers risks
Table 4:    Management staff relationship[
Table 5:    Effect of labour dialogue with management

Title Page                                    i
Approval Page                                ii
Dedication                                    iii
Acknowledgement                                iv
Abstract                                    vi
List of tables                                vii
Table of Contents                                viii
CHAPTER ONE
1.0    Introduction                                1
1.1    Background of Study                        1
1.2    Statement of Problem                        5
1.3    Purpose of Study                            7
1.4    Significance of Study                        7
1.5    Scope of Study                            8
1.6    Research Questions                        9

CHAPTER TWO
2.0    Review of Literature                        10
2.1    The Origin of the Office Machinery                11
2.2    The Reason for Modern Office                     12
2.3    Modern Equipment as Compared with old Equipment in Secretarial Field.                13
2.4    Problems Secretaries Encounter in the use of Modern Office Equipment.                16
2.5    Summary of the Related Reviewed Literature        17

CHAPTER THREE
3.0    Methodology                            19
3.1    Research Design                             19
3.2    Area of the Study                            20
3.3    Population of the Study                        20
3.4    Sample Size                                21
3.5    Sources of Data Collection                    21
3.6    Instrument Used                            21    
3.7    Method of Data Collection                    22
3.8    Method of Data Analysis                        23

CHAPTER FOUR
4.0    Presentation and Analysis of Data                25
4.1    Summary of Result                        34

CHAPTER FIVE     
5.1    Discussion of Results                        36
5.2    Conclusion                                38
5.3    Recommendations                            40
5.4    Suggestion for Further Research Work            40
5.5    Limitation of the Study                        41
    References                                42
    Appendix                                42