THE EFFECTS OF INFORMATION AND COMMUNICATION TECHNOLOGIES ON THE PERFORMANCE OF THE OFFICE STAFF

By

NWOYE LINDA CHIOMA

Presented To

Department of Secretarial Studies

This study was carried out in order to find the effect of Information and Communication Technologies on the performance of the office staff. Particular secretaries at first Bank of Nig. Plc. Enugu (Emene) Branch.
The secretary who is an indispensable member of the office has been affected on one way or the other by the introduction of these Information Technology.
Find-out whether modern equipment has come to displace the role of the secretary or to improve the secretary efficiency.
How will information technology reduce the work-load of a secretary.
The research used the whole population of the staff as sample size. The population comprised of 40 staff of the bank.
Instrument used for data collection were the questionnaire and direct observation. The data was collected presented and analyzed by the use of table and percentage technology cash not replace secretaries rather it improve the secretary efficiency.
The researcher thereby recommend that every secretary should endeavour to upgrade their skills and knowledge on modern technologies so as to equip themselves and face challenges of information technology.

 

Title                                         i
Approval page                                 ii
 Dedication                                     iii
Acknowledgement                                iv
Abstract                                     vi
Table of contents                                 viii

CHAPTER ONE
1.0    introduction                                 1
1.1    background of the study                         1
1.2    statement of the problems                    4
1.3    the purpose of study                         5
1.4    significance of study                         6
1.5    research question                             7
1.6    scope of the study                            8

CHAPTER TWO
2.1    Review of relative literature                     9
2.2    The concept of communication technology             11
2.3    What is information technology                    12
2.4    Types of information technology                 19
2.5    The effectives of modern information                 
communication equipment on the office staff         21

CHAPTER THREE
Research procedure / methodology                    26    
3.1    Research design                            27
3.2    Area of study                             28
3.3    Population of the study                         28
3.4    Sample and sampling procedure                 29
3.5    Instrument for data collection                    29
3.6    Validation of the research instrument                30
3.7     reliability of the research instrument                30
3.8    Method of administration of the research instrument     32
3.9    Method of data analysis                         32

CHAPTER FOUR
4.1    Presentation and analysis of data                 34
4.2    Percentage analysis of data collected                 34    

CHAPTER FIVE
Discussion implication recommendation                45
5.1    Discussion of result                         46
5.2    Conclusion                                 46
5.3    Implication of the results                        47
5.4    Recommendation                             48
5.5    Suggestion for further research                     48
5.6    Limitation of the study                         49
Bibliography                            51
Appendix i                                  54
Appendix ii                                 55