A SURVEY OF THE PROBLEMS INHERENT IN THE TRAINING AND DEVELOPMENT OF A SECRETARY IN A DEPRESSED ECONOMY

(A CASE STUDY OF INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT) ENUGU)

By

OKECHUKWU NGOZIKA ANTHONIA

Presented To

Department of Secretarial Studies

This research work aims at finding out the problems inherent in the training and development of secretaries in a depressed economy.
The main purpose of this study is to survey these problems and find out management problems in the training and development of secretaries.
The background of the study was discussed in chapter one.
In the literature review the problems were outlined and discussed by many authors.
The research instruments used consist of questionnaire and interview, the data analysis was presented in percentage form.
From the findings, it was clear that management do not show interest in the training and development of secretaries and that secretaries are not adequately equipped with modern technological equipment.
It was recommended that the management of the tertiary institutions should look into these problems and improve the conditions.

Contents                                    Pages
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
List of tables

CHAPTER ONE
1.0    Introduction                                1
1.1    Background of the Study                        1
1.2    Statement of the Problem                        4
1.3    Purpose of the Study                        5
1.4    Significance of the Study                        5
1.5    Scope of the Study                            6
1.6    Research Questions                        6
1.7    Definition of Terms                        7

CHAPTER TWO
2.0    Literature Review                            9
2.1    The concept of Training and Development of a Secretary    10
2.2    Training and Organizational Objectives            14
2.3    Approaches to training programme                15
2.4    Problems inherent in training and development of a secretary                    17
2.5    Effects of untrained secretaries in tertiary institutions    24
2.6    Nigeria depressed economy                    27
2.7    Effort to eliminate the problems                    29
2.8    Summary of literature review                    30

CHAPTER THREE
Research Methodology                            33
3.1    Research Design                            
3.2    Area of Study
3.3    Population of the study
3.4    Instrument for Data Collection
3.5    Validation of the Research Instrument
3.6    Reliability of the Instrument
3.7    Administration of Instrument
3.8    Methods of Data Analysis

CHAPTER FOUR
4.0    PRESENTATION AND ANALYSIS OF DATA
4.1    Administration of Questionnaire
4.2    Analysis of Data According to Research Question
4.3    Summary of the Findings / Results

CHAPTER FIVE
DISCUSSION OF FINDINGS / RESULTS
5.1    Conclusion
5.2    Recommendations
5.3    Areas for further Research
5.4    Limitation of the study
5.5    References
 
LIST OF TABLES

Table (i)    Population distribution table
Table (ii)    Sample selection  table
Table (iii)    Question three
Table (iv)    Question four
Table (v)    Question five
Table (vi)    Question six
Table (vii)    Question seven
Table (viii)    Question eight
Table (ix)    Question nine
Table (x)    Question ten
Table (xi)    Question eleven
Table (xii)    Question twelve
Table (xiii)    Question thirteen
Table (xiv)    Question fourteen
Table (xv)    Question fifteen
Table (xvi)    Question sixteen
Table (xvii)    Question seventeen
Table (xviii)    Question eighteen
Table (xix)    Question nineteen
Table (xx)    Question twenty
Table (xxi)    Question twenty – one
Table (xxii)    Question twenty – two
Table (xxiii)    Question twenty – three
Table (xxiv)    Question twenty – four
Table (xxv)    Question twenty - five