THE IMPACT OF HUMAN RELATIONS ON THE JOB PERFORMANCE OF SECRETARIES IN FINANCIAL INSTITUTIONS

(A CASE STUDY OF ENUGU URBAN)

By

OBIDINMA ESTHER O.

Presented To

Department of Secretarial Studies

    A lot of us after graduating from our schools of higher learning are still ignorant about what it takes to work with people in an organization nor so they posses any knowledge of psychology.
    Most of the executives, especially the secretaries we are focusing our attention on, can recite a set of rules when asked how to handle a specific situation, but are at a loss when human relations function are relegated to the background, the effect on an organization will be counter productive especially if the staff do not know and follow the laid down procedures of human relations.
    Therefore, this research paper will most importantly on how the secretary assumes her responsibilities in the office environment can apply human relation skills in working with subordinate and her boss, and also to achieve the desired objectives expected of her.
    A good number of secretaries were interviewed with their bosses and subordinated and questionnaires were administered to them. This was to find out the impact of human relation functions on job performance of personal secretaries in financial institutions. The research was carried out in Enugu urban in Enugu state. The result was most successful in the sense that most secretaries and bosses interviewed agreed that it was an issue that required a lot of attention, especially in our institutions of higher learning.
    Although some people felt that the name secretary is out-dated and is such should be scrapped for something or a name more appropriate and as well should be accompanied with a higher profile job description and specification.

Title page
Approval page
Dedication
Acknowledgment
Abstract
Table of content

CHAPTER ONE
INTRODUCTION
1.1    Background of the study
1.2    Statement of the problem
1.3    The purpose of the study
1.4    Significance of the study
1.5    Scope of the study
1.6    Research questions

CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.1    Definition of human relation
2.2    Methodical approach to human relation
2.3    Summary

CHAPTER THREE
3.1    Research methodology
3.2    Research design
3.3    Are of study
3.4    Population of the study
3.5    Sample
3.6    Sources of data
3.7    Development and administration of data
3.8    Research instrument
3.9    Procedure for the statistical
3.10    Analysis of data.

CHAPTER FOUR
4.1    Analysis, Findings, and Interpretation of data

CHAPTER FIVE
5.1    Summary of findings
5.2    Conclusion
5.3    Recommendation
References
Bibliography
Appendix