EFFECT OF STAFF WELFARE AND MOTIVATION ON THE PRODUCTIVITY OF A SECRETARY

(A CASE STUDY OF THE CENTRAL BANK OF NIGERIA, ENUGU ZONAL OFFICE)

By

OKOSUN OSEMENOR

Presented To

Department of Secretarial Studies

    The topic of this study is – Effect of Staff Welfare and Motivation on the Productivity of the Secretarial Staff – A case study of Central Bank of Nigeria, Enugu zonal office.
    Primary and secondary sources of data were used to gather facts. The questionnaire which was structured as the major source of data collection. For research questions which were formulated were duly analyzed. The population of the study was 12. 12 were secretaries while 10 were management staff and managers. Frequencies and percentages formula were used to analyze the data.
    It was discovered that to a large extent, the secretarial staff were provided with staff welfare facilities and motivation and that some of the tools the bank used were medical facilities, lunch allowances, funeral training of secretarial staff, retirement benefits etc.
    However, while staff welfare and motivation increases the productivity of the secretarial staff, it was observed that there was need for the bank to work on improving on regular training of secretaries, attractive retirement benefits etc. consequently with regard to the above, it was recommended that the bank review areas such as providing good working environment, improve on their work of providing staff welfare facilities and motivation, take adequate care of their secretarial staff for increase productivity.
 

TABLES     LIST OF TABLES
1    Return rate of instrument
2    Staff welfare/motivation necessary for secretaries
3    Existence of staff welfare and motivation
4    Extent of staff welfare and motivation
5    Tools of staff welfare and motivation
6    Tools for motivation
7    Effects of staff welfare and motivation
8    Satisfaction with level of staff welfare and motivation
9    Improvement on staff welfare provisions and motivation
10    Staff welfare and motivation as a tool used by the bank
11    Staff welfare and motivation necessary for secretaries
12    Extent of provisions for staff welfare and motivation for secretaries
13    The bank flourishing in the area of staff welfare and motivation
14    Secretaries satisfaction with level of staff welfare and motivation
15    Effects of staff welfare and motivation on secretaries productivity
16    Enhancing of staff welfare and provision for secretaries.
 

Title page
Certification
Dedication
Acknowledgement
Abstract
Table of content

CHAPTER ONE
INTRODUCTION
1.1    Background of the study
1.2    Statement of the problem
1.3    Purpose of the study
1.4    Significance of the study
1.5    Research questions
1.6    Scope and limitation of the study

CHAPTER TWO
REVIEW OF RELATED LITERATURE
2.1    Brief History of the secretarial profession
2.2    Who is a secretary
2.3    What is motivation
2.4    What is staff welfare
2.5    Importance of staff welfare and motivation
2.6    Areas of staff welfare and motivation
2.7    Effects of staff welfare and motivation
2.8    Problems of staff welfare and motivation in the central Bank of Nigeria, Enugu Zonal office
2.9    Summary of review of related literature

CHAPTER THREE
RESEARCH METHODOLOGY
3.1    Design of the study
3.2    Are of study
3.3    Population of the study
3.4    Instrument for data collection
3.5    Method of data collection
3.6    Method of data analysis

CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS

CHAPTER FIVE
SUMMARY OF FINDINGS, RECOMMENDATIONS AND CONCLUSION
5.1    Summary of findings
5.2    Recommendations
5.3    Conclusion
References
Appendixes 1,2,3