THE IMPACT OF INFORMATION TECHNOLOGY ON THE SECRETARIAL PROFESSION

(A CASE STUDY OF SELECTED BUSINESS ORGANIZATIONS IN PORT-HARCOURT METROPOLIS)

By

IFEOMA AZUBOGU

Presented To

Department of Secretarial Studies

Information Technology that is formally known as modern office machines are widely been used in our offices today.  It is usually been used in order to facilitate office work and reduces labour cost.  The aim of this study is to determine the extent the Information Technology (IT) has helped the secretary in the dissemination/execution of his or her daily routine works.
Prior to the technological development in offices, clerical works were done manually.  But today the invention of some equipment such as word processor, computer, electronic typewriter, facsimile transceiver, accounting machines and telephone etc.
The purpose of this study is to investigate into the secretarial profession in order to find out the effects,  which the use of these modern office equipment have on the job performance of the secretary.  And in order to determine these, I designed questionnaires, which were distributed to secretaries and their boss.  After analyzing their responses, I found out among others that modern office machine enhances the efficiency of the secretary.
I also found out that secretaries were satisfied with their job because they are now using modern office equipment.  Based on my findings, I recommended that business organizations that are still making use of obsolete gadgets should replace them with the modern office machines in order to enhance the job performance of their secretaries.  I also recommended that institution of higher learning should procure this modern equipment to be used in the training prospective secretaries.
The scope of this research work is limited to some business organizations in Port-Harcourt metropolis, Rivers State.

Title page                                    ii
Approval page                                iii
Dedication                                    iv
Acknowledgement                                v
Abstract                                    vii
Table of content                                viii

CHAPTER ONE
Introduction                                    1
1.1    Background of the study                        1
1.2    Statement of the problem                        5
1.3    Purpose of the study                        6
1.4    Significance of the study                        6
1.5    Limitation of the study                        7
1.6    Research questions                            8
1.7    Definition of terms                            9

CHAPTER TWO
Review Of Related Literature                    12
2.1    The impact of information Technology devices on the job performance, efficiency
    and satisfaction of secretaries.                    12
2.2    Review of some information Tech. Machine in an organization.                            17
2.3    The place of the secretary in the face of the advancement in technology.                    22
2.4    Summary of literature review.                    25

CHAPTER THREE
Research Methodology                        27
3.1    Area of study                            28
3.2    Population of study                        28
3.3    Scope and sample techniques                    28
3.4    Description of researcher instrument                29
3.5    Instruments of validation                        30
3.6    Administration and collection of research instrument    31
3.7    Decision Rule                            31

CHAPTER FOUR
Presentation and analysis of data                    32
4.1    Qualifications of respondents                    32
4.2    Level of working experience                    33

CHAPTER FIVE
Summary, implications and problems for future study, conclusion and recommendations    49
5.1    Summary of findings                        49
5.2    Conclusion                                51
5.3    Recommendations                            51
5.4    Limitation of the study                        53
5.5    Implication of the study                        53
5.6    Problem of further studies                    54
References                                55
Questionnaire                            58