PROBLEMS OF FILLING AND CORRESPONDENCE IN NIGERIAN INSTITUTIONS

(A CASE STUDY OF I.M.T ENUGU)

By

OFFOR, IFEYINWA VERONICA

Presented To

Department of Secretarial Studies

The aim of this project/research work is to find out the problems facing filling/correspondence in Institute of Management and Technology (IMT) Enugu and to give useful suggestions.
    To obtain the necessary information for the research, the researcher used the questionnaire.
    From the findings, it was discovered that the institution stand to loose valuable man hours, experience great delays in the execution of official duties if it takes a lot of time to find and retrieve files in offices.
    It was also discovered in the study that the absence of a reliable filing/correspondence systems in the institution affect the efficiency of office operations.
    Recommendations are made based on the findings of the study, because filing/correspondence form the core of activities in any institution, there is every need for these two tasks to be accorded due recognition and seen as a system that should be properly administered.  Every institution should therefore ensure that due attention is paid to the maintenance and administration of filling/correspondence systems.

Title page                                    i
Approval page                                ii
Dedication                                    iii
Acknowledgement                                iv
Abstract                                    vi
Table of content                                vii

CHAPTER ONE INTRODUCTION
1.1    Background of the study                        1
1.2    Statement of the problem                        4
1.3    Purpose of the study                        5
1.4    Scope of the study                            5
1.5    Research hypothesis                        5
1.6    Significance of the study                        6
1.7    Delimitation of the study                        7
1.8    Definition of terms                            7

CHAPTER TWO
REVIEW OF RELATED LITERATURE                9
2.1    The concepts: filing/correspondence systems            9
2.2    Efficient filing/correspondence system            14
2.3    Problem of filing/correspondence systems            17
2.4    Summary of literature review                    20

CHAPTER THREE
RESEARCH PROCEDURE                        22
3.1    Population                                23
3.2    Sample                                23
3.3    Source of information                        23
3.4    Instrument used                            23
3.5    Distribution and collection of questionnaire            24
3.6    Method of data analysis                        24

CHAPTER FOUR    
Presentation and Analysis of Data                    25
4.1    Analysis of data                            26

CHAPTER FIVE    
Recommendations and conclusions                    37
5.1    Discussion of findings                        37
5.2    Conclusion                                40
5.3    Recommendation                            41
5.4    Suggestion for further studies                    42
5.5    Limitations                                43
Bibliography                                45
Appendix: sample of questionnaire                    47