EFFECTS OF MODERN TECHNOLOGY ON THE SECRETARIAL PROFESSION IN GOVERNMENT PARASTALS

By

OFOEGBU ANGELA I.

Presented To

Department of Secretarial Studies

This study was carried out to investigate the effects of modern technology on secretarial profession with special emphasis to NEPA Enugu.
In order to obtain the required information, questionnaires were administered to secretaries in the organizations.  Data collected are presented under discussion and findings in chapter four.
From the data collected, collected, the researcher was able to identify the effects of modern technology on secretarial profession.  These were treated in details in chapter four but some of them could be pointed out.
It was revealed that modern technology aids the secretary to a large extent in discharge of her duties.  However, for these newly introduced equipment to function and to bring the desired goals, someone is always needed in the office a person who can be said to be missing link in an organization when not present the secretary.
It was identified that modern technology cannot make the secretary redundant or driven out of the profession.  In the same vein majority of the respondents were of the view that introduction of modern equipment leads to training and retraining of secretaries.
In summary, the finding of this research work was that modern technology has had tremendous effects on the jobs of today’s secretary.  It has contributed positively to the secretarial profession  and is indeed a blessing to the secretary.  It was also deduced that modern technology has helped raised the standard of the profession in recent years.
Based on the finding, the researcher concluded that technology couldn’t endanger the future prospect of  flexible secretaries.  The secretary will continuously engage in training and reading magazines and manuals to tackle challenges brought about by the modern technology.
Among the recommendation proffered, that students should be trained practically with most of these office equipment.  Organizations have the duty to send secretaries on new course or refresher course time after time.  And they should acquire modern office equipment for their secretaries.

Title Page                                    i
Approval Page                                ii
Dedication                                    iii
Acknowledgment                                iv
Abstract                                    vi
Table of contents                                viii

CHAPTER ONE
1.0    Introduction                                1
1.1    Background of the study                        1
1.2    Statement of the problem                        2    
1.3    Purpose of the study                        3
1.4    Significances of the study                    4
1.5    Objective of the study                        5
1.6    Delimitation of the study                        6
1.7    Research question                            6
1.8    Definition of Terms                        7

CHAPTER TWO
2.0    Literature Review                            9
2.1    What technology is                        9
2.2    History of technology                        11
2.3    Definition of a secretary                        16
2.4    Office equipment and their importance            18
2.5    Documented interviews                        32
2.6    The effect of Modern Technology on secretarial profession                        36
2.7    Prospects of secretaries                        39

CHAPTER THREE
3.0    Research Methodology                        42
3.1    Research design                            42
3.2    Source of Data                            42
3.3    Research Instrument                        43
3.4    Selected Population                        44
3.5    Description of Sample                        44
3.6    Questionnaire Distribution and Collection            44
3.7    Method of Data Analysis                        45

CHAPTER FOUR        
4.1    Introduction                                47

CHAPTER FIVE
Summary of Findings, Recommendations and Conclusions    68     
5.1.    Summary of Findings                        68
5.2.    Limitation of the Study                        69
5.3.    Conclusion                                70
5.4.    Recommendation.                            72
Bibliography                                75
Appendix                                    78
Questionnaire                                79