A SURVEY OF ROLES AND PERFORMANCE EFFECTIVITY OF SECRETARIES IN MODERN COMMUNICATION INDUSTRIES IN ENUGU URBAN

By

AMULUCHE EUNICE OBIAGELI

Presented To

Department of Secretarial Studies

    This study examined roles and performance efficiency and effectively of secretaries in modern communication industries in Enugu Urban.
    People hold different opinions about the secretaries roles.  they fail to understand that the secretary is an important officer in every communication industry and her contributions and effectiveness can either enhance or  diminish the efficiency of an industry.
    The study also seek to find out whether lack of appreciate communicating machine affect the roles of secretaries.  It went further to stress whether lack of knowledge of the administrative principles may hinder secretarial roles, whether executives do not give the secretaries free-hand to implement the necessary administrative principles.
    In collecting data, the study was designed to cover selected communication industries as the population through sampling of the secretaries.  The  population were made up of 100 people and the researcher made use of questionnaire which was distributed to the respondent.  Was later collected.
    It was concluded that regular seminars, workshops and conferences should be   organized for the secretaries in order to up-date their knowledge and experience on the secretarial profession and that the employers should work hand-in-hand with their secretaries, be able to delegate duties to them and provide enough working equipment for carrying out their duties.

Title page
Approval page
Acknowledgment
Table of contents

Chapter one
Background of the study
1.2    Statement of the problem
1.3    Purpose of the study
1.4    Delimitation of the study
1.5    Significant of the study
1.6    Assumption of the study
1.7    Research question
1.8    Definition of terms

Chapter two
Literature Review
An overview of the roles of  secretary
The Responsibilities / Duties of secretaries in Communication industries
The true image of secretaries in Communication industries
The roles of secretary in developing the office
The roles of secretary in selected communication
Secretary as a personal officer
Factors responsible for Non-application of secretary roles
Effects on the performance of secretaries

Chapter three
Methodology
3.1    Area of study
3.2    Instrumentation
3.3    Population and size
3.4    Method of data collection
3.5    Method of data Analysis
3.6    Validation of Instrument

Chapter Four
Presentation and Data Analysis
4.1    Research  Question

Chapter five
Summary of Findings, Conclusion and recommendation
Discussion of findings
Summary of findings
Conclusion
Recommendation
Limitation of the study
Suggestion for further studies
Reference
Questionnaire