TABLE OF CONTENTS
Title Page
Approval page
Dedication
Acknowledgement
Abstract
Table of contents
CHAPTER ONE:
10 Introduction
11 Background of the study
12 Statement of the problems
13 The Purpose of the study
14 Scope of the study
15 Research Question
16 Significance of the study
17 Definition of terms
CHAPTER TWO
20 Related Literature Review
21 Introduction
22 What is Stress?
23 Types of stress
24 Relationship between individual and organizational stress
25Causes and effects of stress
26 Effects of Stress
27 Summary of literature Review
CHAPTER THREE:
Methodology
30 Introduction
31 Research Design
32 Area of study
33 Population of the study
34 Sample and Sampling procedure
35 Instrument for data collection
36 validation of the research instrument
37 Reliability of the Research Instrument
38 Method of Administration of the research instrument
39 Method of data analysis
CHAPTER FOUR:
40 Data presentation Results
41 Analysis of data presentation
42 Discussion of findings
CHAPTER FIVE
Discussion, Implication and Recommendation
50 Introduction
51 Discussion of findings
52 Conclusion
53 Implication of the Results
54 Recommendations
55 Suggestions for further research
56 Limitation of the Study
References
Appendices I
Appendices II
List of Tables
Table 1: Population distribution table
Table 2: Samples and Sampling procedures
Table 3: Distribution of questionnaire
Table 4: Response to question one
Tble 5: Response to Question two
Table 6: Response to Question three
Table 7: Response to question four
Table 8 Response to question five
Table 9: Response to question six
Table 10: Response to question seven
Table 11: Response to question eigth
Table 12: Response to question nine
Table 13: Response to question ten
Table 14: Response to question eleven
Table 15: Response to question twelve
Table 16: Response to question thirteen
Table 17: Response to question fourteen
Table 18: Response to question fifteen
Table 19: Response to question sixteen
Table 20: Response to Question Seventeen
CHAPTER ONE
10 INTRODUCTION:
A secretary works in a dynamic environment pack fully with conflicting situations and instructions - so much that no working two days are exactly the same These conflicting decisions and instructions crop-up all the time and they demand prompt attention and decisions But the rule of it is that the time to perform these functions does not increase rather, it seems to diminish and with this apparent shortage of time comes "stress"
The roles and functions of the secretary are basic to the organizational roles and so cannot be confined within the purview of a job description They range from covering of meetings, taking care of office duties, keeping schedules in both hers and her boss's desk diaries for complete and effective job performance up-to-date and supervising subordinates as well as making sure that the procedures are observed in the office All these to be done without a pause to enable the smooth flow of work Thus, she is also important to the organization because of her ability to remain calm under extraordinary condition of work pressures from her work
The secretary's obligations to the boss can sometimes be strenuous and conflicting with her official jobs in financial institutions, secretaries face a lot of challenges which cause them a lot of stress A situation whereby a secretary is deployed to the area outside her scope of study of work makes her work very tedious without a course or training on that particular area Secondly high difference in pay package This is one of the major stresses in financial institutions The pay package of a core banker (operations and marketers) and secretarial staff is quite different and this causes secretaries to feel inferior as if their services are not appreciated In spite of their call professional duties, they are not trained along with other core bankers
12 STATEMENT OF THE PROBLEM:
Modern organization operate in the dynamic and ever changing environment Because the modern organization exists in rapidly changing automated environment, the secretary is faced with a lot of physical and mental challenges on the job which may cause her stress - noise, lack of experience to use certain machines due to ever changing automated equipment or activities of her colleague and public to the job she does The societal and organizational structures and their effects on her job are some of these factors that may affect her performance on the job very adversly As well, the sitting arrangements, preservation of dangerous chemicals and substances used in the course of her work and lack of proper qualifications for the job may cause her stress
Added to these stressors is the fact that new technology may eventually make her learn skills unwanted in the work place Though not manifest in quantifiable terms, these threats cause stress that may eventually spell doom to the secretary mentally as well as physically
For every successful businessman, executive or organization, there is always an efficient and hardworking secretary In view of the adverse effects of stress on the performance of the secretary on her job, which may in turn cause her boss or even her organizational performance not to be up to what it would have been or not to realize its goals, it becomes of urgent need to take a very keen look at the job the secretary does and find out what does cause her stress
13 PURPOSE AND SIGNIFICANCE OF THE STUDY:
The purpose or objective of this research work is to find out the environmental factors associated with the secretary's job stress, and their effects on her job performance The study, in looking at this problem, attempts to find out the following:
1 Whether new technologies and work environment casues her stress
2 To find out how to treat / reduce the challenges facing secretaries in the work place physically and mentally
3 To find out whether the relationship between the secretary, boss and colleagues cause her stress
4 To find out how to solve family, emotional problems that conflict with her job performance
14 SCOPE OF THE STUDY:
The researcher has narrowed the scope of this study in some selected financial institution in Enugu metropolis They are as follows
The organizations are as follows:
· Intercontinental Bank Plc, Regional office
Plot 7 EBEANO ESTATE
GARDEN AVENUE ENUGU
AFRIBANK PLC
Okpara Avenue Branch
Enugu
Zenith International Bank Plc
Okpara Avenue Branch
Enugu
· Emenite Aluminium Company, Enugu
15 Research Qustions
To act as a guide to a thorough investigation of this area of interest The following research question were drawn
1 What stress can new office automation cause secretaries?
2 What can be done to eliminate stress physically and mentally?
3 What are the things to be done to stop stress that exists between the secretary, boss and colleagues?
4 What can be done to avoid secretary's job not to conflict with her other obligation
Also, due to enormous size of Enugu State, the researchers was unable to cover all the organization in the State It is was due to time and distance constraint
16 significance of the Study
This is the importance and benefits of the study In other words, this research will be of great importance to the society at large but primarily it will be useful to the following
a The professional secretary
b The management (financial institutions)
c Trainers
d Academicians
a The professional secretaries: it is hoped that as a result of carefull perusal of this work, the secretary will be in a better position to recognize stress or avoid them wherever possible and control their effects on her job performance on her part
b The Management: Ignorance of how well to treat a secretary in order to get her best performance may be one of the reasons why the secretary is subjected to stressful condition at the place of work It is hoped that after reading this work, the boss will be better informed as to how best to handle a secretary to get maximum performance from her
c Trainers: sometimes people who train the secretary for the job are hopelessly out of contact with what is required of her at the place of work So that training programs are not up to what they should be Therefore, it is hoped that this will help trainers identify vital training areas on which to lay emphasis and from time to time improve, on facilities to meet with mdern office procedures
d The Academicians: This work may later prove useful to the academicians who may find all or some of it as useful points for further research work on the secretary's job