ABSTRACT
This project work is on the impact of information technology in the banking industry. And all States Trust Bank will be chosen as a case study.
In doing this, both primary and secondary data were collected to solve the research problem. The population of the study comprises of the personal of all state trust bank and the customers that patronize their services.
The research instrument used for data collection were questionnaire and oral interviews. Tables, frequencies and percentages were used in presenting and analyzing the data collected. The chi – square statistics was used at 5% level of significance to test the various hypothesis.
From the data analysis, the researcher came up with the following findings:
- That the customer are not satisfied with the level of information technology of the Bank
- Also that high cost of information and lack of funds are some of the major set backs of the company that hinder the efficient rate of the bank’s information technology.
Then based on the findings above the researcher recommended the following that the bank should:
(a) Improve the information technology to help them enhance efficiency of the services and satisfy their customers
(b) That the bank should continue to source for information that would help them satisfy their customers.
(c) The problem of funds and high cost of information should be taken care of by releasing fund which will be used to improve the quality of information technology of the bank.
The conclusion of this study is that information technology of all states trust bank has a vital role to play in enhancing the efficiency of the services provided by the company.
