IMPACT OF INFORMATION TECHNOLOGY IN BANKING INDUSTRY

(A CASE STUDY OF ALL STATED TRUST ABNK ENUGU)

By

AGHAZU HENRY U.

Presented To

Department of Marketing

This project work is on the impact of information technology in the banking industry.  And all States Trust Bank will be chosen as a case study.
In doing this, both primary and secondary data were collected to solve the research problem.  The population of the study comprises of the personal of all state trust bank and the customers that patronize their services.
The research instrument used for data collection were questionnaire and oral interviews.  Tables, frequencies and percentages were used in presenting and analyzing the data collected.  The chi – square statistics was used at 5% level of significance to test the various hypothesis.
From the data analysis, the researcher came up with the following findings:

-    That the customer are not satisfied with the level of information technology of the Bank   
-    Also that high cost of information and lack of funds are some of the major set backs of the company that hinder the efficient rate of the bank’s information technology.

Then based on the findings above the researcher recommended the following that the bank should:

(a)    Improve the information technology to help them enhance efficiency of the services and satisfy their customers
(b)    That the bank should continue to source for information that would help them satisfy their customers.
(c)    The problem of funds and high cost of information should be taken care of by releasing fund which will be used to improve the quality of information technology of the bank.

The conclusion of this study is that information technology of all states trust bank has a vital role to play in enhancing the efficiency of the services provided by the company.

TABLE OF CONTENTS

Title page    -    -    -    -    -    -        i
Approval page    -    -    -    -    -        ii
Dedication    -    -    -    -    -    -        iii
Acknowledgement    -    -    -    -            iv
Abstract    -    -    -    -    -    -        v
Table of contents    -    -    -    -    -        vi

CHAPTER ONE
1.0    INTRODUCTION
1.1    Background of the study
1.2    Statement of problem
1.3    Objective of the study
1.4    Research question
1.5    Significance of the study
1.6    Scope of the study
1.7    Limitations of the study
1.8    Definition of terms

CHAPTER TWO
2.0    REVIEW OF RELATED LITERATURE
2.1    Brief history about information technology
2.2    Banking environment in Nigeria
2.3    Application of information system applied in banking industry
2.4    Types of information system allied in banking industry
2.5    The impact of information technology to all state bank (Head office in Enugu)
2.6    Organizational profile

CHAPTER THREE
3.0    RESEARCH METHODOLOGY
3.1    Sources of data
3.2    Population of study
3.3    Sample of six determination
3.4    Sampling technique
3.5    Method of data treatment
3.6    Research instrument used
3.7    Questionnaire distribution

CHAPTER FOUR
4.0    DATA PRESENTATION, ANALYSIS AND INTERPRETATION
4.1    Data presentation and interpretation

CHAPTER FIVE
5.0    SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION
5.1    Summary of findings
5.2    Recommendation
5.3    Conclusion
Bibliography
Appendix.