THE IMPACT OF COMMUNICATION IN ORGANISATIONAL EFFICIENCY

(A CASE STUDY OF NEPA ZONAL OFFICE ENUGU)

By

NGENE ELIJA H

Presented To

Mass Communication Department

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ABSTRACT

The research was carried out in Enugu and the purpose was to determine the impact of communication on organizational efficiency. Oral interviews and questionnaire developed by the researcher were the instrument for data collection.

This study proved that the efficiency and effectiveness of an organization to co-ordinate its activity well depends on its level of communication network.

For the study to come to a reasonable point data collected from primary and secondary sources were analyzed using rank order score.

Three hundred and sixteen staff were selected as population sample from NEPA Enugu zonal office considering the above the limitations of the study were examined conclusion and recommendation given based on the finding.

TABLE OF CONTENT

Cover page

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table of content

CHAPTER ONE

INTRODUCTION

1.1 Background of the study

1.2 Statement of problem

1.3 Purpose of the study

1.4 Research question

1.5 Significance of the study

CHAPTER TWO

2.1 LITERATURE REVIEW

2.2 Types of communication and their uses

2.3 Computer

2.4 Satellite

2.5 Tax

2.6 Telephone

2.7 Switch board

2.8 Telex

2.9 Radio

2.10 Problem of effective communication

2.11 Types and channel of communication

2.12 Communication process

2.13 Importance of communication in an organization

CHAPTER THREE

3.1 Research design

3.2 Area of study

3.3 Population of the study

3.4 Sample and sampling procedure

3.5 Instrument for data collection

3.6 Validation of instrument

3.7 Method of data collection

3.8 Source of data

3.9 Method of data analysis

CHAPTER FOUR

4.1 Presentation and analysis of data

4.2 Research question

CHAPTER FIVE

5.0 Discussion of results

5.1 Discussion findings

5.2 Conclusion

5.3 Recommendation

5.4 Limitation of the study

Reference

Questionnaires