THE IMPACT OF COMMUNICATION IN ORGANISATIONAL EFFICIENCY
(A CASE STUDY OF NEPA ZONAL OFFICE ENUGU)
By
NGENE ELIJA H
Presented To
Department of Mass Communication
ABSTRACT
The research was carried out in Enugu and the purpose was to determine the impact of communication on organizational efficiency. Oral interviews and questionnaire developed by the researcher were the instrument for data collection.
This study proved that the efficiency and effectiveness of an organization to co-ordinate its activity well depends on its level of communication network.
For the study to come to a reasonable point data collected from primary and secondary sources were analyzed using rank order score.
Three hundred and sixteen staff were selected as population sample from NEPA Enugu zonal office considering the above the limitations of the study were examined conclusion and recommendation given based on the finding.
TABLE OF CONTENT
Cover page
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE
INTRODUCTION
1.1 Background of the study
1.2 Statement of problem
1.3 Purpose of the study
1.4 Research question
1.5 Significance of the study
CHAPTER TWO
2.1 LITERATURE REVIEW
2.2 Types of communication and their uses
2.3 Computer
2.4 Satellite
2.5 Tax
2.6 Telephone
2.7 Switch board
2.8 Telex
2.9 Radio
2.10 Problem of effective communication
2.11 Types and channel of communication
2.12 Communication process
2.13 Importance of communication in an organization
CHAPTER THREE
3.1 Research design
3.2 Area of study
3.3 Population of the study
3.4 Sample and sampling procedure
3.5 Instrument for data collection
3.6 Validation of instrument
3.7 Method of data collection
3.8 Source of data
3.9 Method of data analysis
CHAPTER FOUR
4.1 Presentation and analysis of data
4.2 Research question
CHAPTER FIVE
5.0 Discussion of results
5.1 Discussion findings
5.2 Conclusion
5.3 Recommendation
5.4 Limitation of the study
Reference
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