PROBLEMS OF EFFECTIVE SERVICE DELIVERY IN GOVERNMENT OWNED ESTABLISHMENT

(CASE STUDY OF ANAMBRA BROADCASTING SERVICE ABS AWKA)

By

OKOYE CHINELO .C. FPO/HND/PAD/09/137

Presented To

Department of Public Administration

This work has the primary objective of studying the various problems of effective service delivery in government owned establishment a case study of anambra broadcasting service (abs). The sample selected for the study was one hunded and thirty-five (135) out of the total population of four hundred (400) which comprises both the junior and senior staff of the establishment. Data for this study were gathered by means of questionnaires which were distributed to the respondent and collected by the researcher himself. One hundred and thirty-five (135) questionnaires were distributed to the staff of abs but only one hundred and twenty five were retrieved at the end.  The researcher found the use of percentage as the most appropriate method of analyzing the data collected. Findings revealed that inadequate fund, absolute equipment and managerial inefficiency are some of the problems facing abs awka.  Based on the findings, the researcher therefore made the following recommendations: provision of adequate fund, sound equipment adequate working materials to the establishment to help solve the problems often encountered in the establishment. The researcher then concludes that provision of adequate fund and sound equipment will help the establishment to achieve their objectives.

TABLE OF CONTENT
Title                                     i
Approval                                     ii
Dedication                                iii
Acknowledgement                             iv
Table of contents                            vi
Abstract                                    x

CHAPTER ONE
1.0    Introduction                             1
1.1    Background of the study                 2
1.2    Statement of the problem                4
1.3    Purpose of the study                    5
1.4    Significance of the study                6
1.5    Research questions                        7
1.6    Scope of the study                         8
1.7    Definition of Terms                        9

CHAPTER TWO
LITERATURE REVIEW                        
2.0    Brief Introduction                         11
2.1    The Concept and definition of effective management                            12
2.2    The concept of Government owned establishment                         16
2.3    Compared public and private owned establishment                         20
2.4    Reasons for poor service delivery in Government owned establishment                    23
2.5    Ways of ensuring effective service delivery in Government owned establishment            27
2.6    The roles of (ABS) Anambra Broadcasting Service Awka to the Nation Development    34
2.7    Summary of Related Literature             36

CHAPTER THREE
3.0    Research Methodology                    37
3.1    Brief outline of the study                37
3.2    Design of the study                        38
3.3    Area of the study                        39
3.4    Population of the study                    39
3.5    Sample size                            39
3.6    Instruments for data collection            40
3.7    Validation of the instrument                41
3.8    Distribution and retrieval of the instrument    41
3.9    Method of data analysis                    42

CHAPTER FOUR
4.0    Data presentation and analysis of data        43
4.1    Introduction                             43
4.1    Discussion of the findings                49

CHAPTER FIVE
5.0    SUMMARY RECOMMENDATIONS AND CONCLUSION    52
5.1    Summary of findings                     52
5.2    Conclusion                             54
5.3    Recommendations                         56
5.4    Limitations of the study                    58
5.5    Suggestions for further studies            59
References                            60
Appendix                             63
Questionnaires                         64