MANAGEMENT OF EMPLOYEE GRIEVANCES IN NIGERIAN PUBLIC CORPORATION

(A CASE STUDY OF NIGERIA RAILWAY CORPORATION BAUCHI STATE)

By

WINFUL ELIZABETH OBY FPO/HND/PAD/09/529

Presented To

Department of Public Administration

This research investigation is about the management of employee grievances in the public corporations. However, this project focused on the management of employee grievances in Nigeria Railways Corporation, Bauchi State. The statement of the problem in this research is to investigate how employee’s needs arise in such organization and the consequence that emerge when these needs are not satisfied. It is assumed that when employee’s needs are not satisfied, grievances emerge and this situation in turn affects job satisfaction, production and service delivery therefore, this study falls under organizational behaviour. Research questions were formulated to guide the major activities of this project in terms of methodology. This study is descriptive and explanatory. Survey methods have been used to generate data for analysis. The major findings of this research reveals that the most significant source of employee’s grievances in Nigeria railway corporation is non implementation of contract of employment and new standard of rules and regulations are setup without due consultation with the employees. Among others, the employees salaries are inadequate. Based on these findings, it is now recommended that there is need to bridge the communication gap between the management and the employees. One of the major way of doing this is to avoid alteration in the employment contract without due consultation with the employees. Besides, employees should be properly motivated with adequate incentives packages and salaries. Conclusively therefore, employees should in the other hand put in their best in actualization the aims and objectives of Nigeria railway corporation. This is the shared understanding which will ensure relative industrial peace in Nigerian Public Corporations.
 

TABLE OF CONTENT
Title of page -    -    -    -    -    -    -    -    -i
Approval page    -    -    -    -    -    -    -    -ii    
Dedication -    -    -    -    -    -    -    -    -iii
Acknowledgment -    -    -    -    -    -    -    -iv
Table of Contents -    -    -    -    -    -    -    -v
Abstracts -    -    -    -    -    -    -    -    -viii

CHAPTER ONE
1.0    Introduction -    -    -    -    -    -    -    -1
1.1    The background of the study -    -    -    -1
1.2    Statement of the problem -    -    -    -    -5
1.3    Purpose of the study -    -    -    -    -    -6
1.4    Significance of the study -    -    -    -    -7
1.5    Research questions -    -    -    -    -    -8
1.6    Scope of the study -    -    -    -    -    -9
1.7 Definition of term -    -    -    -    -    -    -9

CHAPTER TWO
2.0     Literature Review of -    -    -    -    -    -11
2.1    Causes of the poor recording in an office-    -14
2.2    The important reasons to set up a good recording in an office -    -    -    -    -    -    -    -15
2.3    The effect of poor recording in an office    -    -18
2.4    Ways to improve in recording in an office-    -19
2.5    Types of recording in an office-    -    -    -20
2.6    The possible ways of reducing poor recording in an office    -    -    -    -     -    -    -    -21
2.7    Summary of literature Review -    -    -    -23
    
CHAPTER THREE
3.0    Research Methodology -    -    -    -    -    -25
3.1     Design of the study -    -    -    -    -    -25
3.2    Area of study -    -    -    -    -    -    -    -26
3.3    Population of the study     -    -    -    -    -26
3.4    Sample of the study -    -    - -    -    -    -26
3.5     Instrument for data collection -    -    -    -27
3.6    Validation of the instrument -    -    -    -27
3.7    Distribution and retrieval of instruments -    -27
3.8 Method of data analysis -    -    -    -    -    -28

CHAPTER FOUR
Presentation and Analysis of Data
4.0     Data Presentation -    -    -    -    -    -    -29
4.1     Finding     -    -    -    -    -    -    -    -40

CHAPTER FIVE
5.0    Summary, Recommendation and Conclusion -42
5.1    Summary -    -    -    -    -    -    -    -42
5.2     Recommendations -    -    -    -    -    -43
5.3    Limitation of the study -    -    -    -    -    -44
5.4    Conclusion -    -    -    -    -    -    -    -45
5.5    Suggestion for further study -    -    -    -47
Appendix -    -    -    -    -    -    -    -48
Questionnaire -    -    -    -    -    -    -49
References -    -    -    -    -    -    -    -65