THE IMPACT OF BRAND ASSOCIATION ON CONSUMER PATRONAGE OF GSM SERVICE PROVIDERS

(A CASE STUDY OF KADUNA METROPOLIS)

By

Author

Presented To

Department of Administration

ABSTRACT

Since the emergence of Global System of Mobile Telecommunication (GSM) sector in Nigeria, operators have and are still investing huge amount of money on advertising, upgrade of facilities and expansion to deliver superior (quality) service. The study examined how the Brand Association impact on Consumer Patronage of GSM Service Providers in Kaduna Metropolis. The objective is to determine whether or not brand association has any influence on customers' patronage of GSM service providers. Copies of Questionnaire were shared to respondents and the five-point Likert type rating scale was used in measuring responses to questions stated in form of attitudinal statement. Simple linear regression was used to determine the impact. The study concluded that quality of service and perceived social responsiveness of GSM service providers have significant effect on consumer patronage of providers. It therefore recommended that GSM service providers should invest in upgrade of facilities, quality control technologies and strategic development and implementation of plan for delivery of high quality services.


PLEASE NOTE:

That this Material is a Complete Project, Well Written and Contains 1 to 5 Chapters.


Click the download Button Below to Download the complete work. OR Call/WhatsApp Admin on: 09019904113 for Inquiry. Thank You

  • FOR ENQUIRY
  • support@e-projecttopics.com
  • 09019904113

Learn and Obtain Diploma in Web development, Software development, Business, Technology and Creative Skills taught by industry experts. Explore a wide range of skills with our professional tutorials.

About E-Project Material Centre


E-Project Material Centre is a web service aimed at successfully assisting final year students with quality, well researched, reliable and ready made project work. Our materials are recent, complete (chapter 1 to Minimum of Chapter 5, with references) and well written.INSTANT ACCESS! INSTANT DOWNLOAD. Simply select your department, choose from our list of topics available and explore your data

Why Students Love to Use E-Project Material ?


Guaranteed Delivery Getting your project delivered on time is essential. You cannot afford to turn in your project past the deadline. That is why you must get your project online from a company that guarantees to meet your deadline. e-Project Topics Material Centre is happy to offer instant delivery of projects listed on our website. We can handle just about any deadline you send our way. Satisfaction Guaranteed We always do whatever is necessary to ensure every customer's satisfaction

Disclaimer


E-Project Topics Material Centre will only provide projects as a reference for your research. The projects ordered and produced should be used as a guide or framework for your own project. The contents of the projects should be able to help you in generating new ideas and thoughts for your own project. It is the aim of e-Project Topics Centre to only provide guidance by which the projects should be pursued. We are neither encouraging any form of plagiarism nor are we advocating the use of the projects produced herein for cheating.

Terms and Condition


Using our service is LEGAL and IS NOT prohibited by any university/college policies You are allowed to use the original model papers you will receive in the following ways:
  • As a source for additional understanding of the subject
  • As a source for ideas for you own research (if properly referenced)
  • For PROPER paraphrasing ( see your university definition of plagiarism and acceptable paraphrase) Direct citing ( if referenced properly)
Thank you so much for your respect to the authors copyright