TABLE OF CONTENTS
LIST OF TABLES - . iv
LIST OF FIGURES .. vi
LIST OF ABBREVIATIONS.. viii
ABSTRACT - - . ix
CHAPTER ONE - .1
1.1 Background of the Study - .1
1.2 Problem statement - - .2
1.3 Objectives - - .2
1.3.1 General Objective - ..2
1.3.2 Specific Objectives - 2
1.4 Scope of the Study - - .3
1.5 Significance of the Study - 3
CHAPTER TWO - 4
LITERATURE REVIEW - - 4
2.1 History of Airline Reservation Information System - - 4
2.2Reservation Information Systems - ..5
2.3Components of Reservation Information Systems - - ..6
2.3.1Hardware - ..7
2.3.2Software - 7
2.3.3Data - - 7
2.3.4People - - 7
2.3.5Procedures - 8
2.3.6Database - 8
2.4Types of Reservations in Reservation System - .8
2.5Types of Information System - - .9
2.5.1Transaction Processing System (TPS) - - .9
2.5.3Management Information System (MIS) - 9
2.5.4Decision-support systems (DSS) 10
2.5.5Executive Support System (ESS) - - - 10
2.6Application of Reservation Systems . 10
2.7Advantages of Reservation Information Systems - - . 10
2.8Limitations of Reservation Information System - - - 11
CHAPTER THREE 12
METHODOLOGY .. 12
3.1 Overview. - 12
3.1.1System Study and Analysis .. 12
3.1.2 Interviews.. 12
3.2.2 Questionnaire - - 13
3.3 Requirements Determination - - 14
3.3.1 Requirements Analysis - - .. 14
3.4Output Design - 14
3.5System Implementation - . 15
3.6System Testing 15
3.7Database Structure - - 16
CHAPTER FOUR - 20
SYSTEM DESIGN, ANALYSIS AND IMPLEMENTATION - - .. 20
4.1System Design Objectives - - .. 20
4.2 System Design - - 21
4.2.1Logical design - - .. 21
4.2.2Conceptual design - .. 21
4.2.3Physical design - - .