THE TECHNIQUES OF IMPROVING COMMUNITY BANKING SERVICES IN NIGERIA
(A CASE STUDY OF OHHA COMMUNITY BANK NIG LTD)
By
ANI MARYANN OBIAGELI
Presented To
Department of Accountancy
ABSTRACT
Community banks were established in Nigeria to help remedy the rural development problem that has been facing Nigeria since after World War II.
The fundamental concepts of a community bank is of a self sustaining financial institution, owned and managed by community or a group of communities for the purpose of providing credit deposit, banking and other financial services to its members.
The objectives of the research work therefore covered the pace of providing financial and banking services and other facilities to communities that were inadequately supplied with such services, the rapid enhancement of the development of productive activities in rural areas, the promotion of emergence of an effective integrated national financial system that responds to the need of the whole economy from individual and grassroots community level through level of local government areas and states to the national level.
The study also covered the problems encountered by these banks in carrying out their functions and then the recommendations of the possible solutions.
PROPOSAL
THE TECHNIQUES OF IMPROVING COMMUNITY BANKING SERVICES IN NIGERIA (A CASE STUDY OF OHHA COMMUNITY BANK NIG LTD)
CHAPTER ONE
Chapter one of this works looks into the fate of banking services of community bank in these new millennium.
This is due to the pressure of globalization, consolidation, deregulation and rapidly changing technology. In order to properly place themselves in favourable positions for competition and be one of the competitions and be one of the corporations to be reckoned with in the new century. It lay emphasis on how top bank management will help in achieving this goal.
Chapter two reviews the origin/history of community banks in general. It narrates how it started and its relevance to government and consumers at most. It also deals with the objectives of the community banking system and their functions. It will then moves on to those techniques that should be implemented to improve their payment and service delivery systems and operations.
This techniques includes installation of a modern computer inter-connectivity beckoned that would enable them achieve communication of data and multimedia over intranet, extranets and with the whole world, over the Internet. The techniques also include; creating awareness by advertising, giving prices, gifts and premium to potential customers, creating of friendly atmosphere with customers, i.e. showing interest in consumers needs and community cultivation.
Chapter three deals on the area of the study, which is Ohha community Bank including staff population. This requires the administration of questionnaire. Then the data analysis.
Chapter four will now deals with the presentation of data generated through the administration of questionnaires to a sample population. It requires research question, which is, what are the technological opportunities out therefore their improvements? It will be in table.
Chapter five states the findings on how effective and efficiency use of these techniques by Ohha community Bank will improve their services. Then the implication of the recommendation and conclusion.
LIST OF TABLE
TABLE 4.1: The qualify of services rendered by OHHA Community Bank.
TABLE 4.2: Average time spent before receiving service.
TABLE 4.3: Discrimination in the services of Ohha community Bank
TABLE 4.4: Improvement on customers’ service helps in attaining corporate objectives.
TABLE OF CONTENTS
Title page ii
Approval page iii
Dedication iv
Acknowledgement v
Abstract vii
Proposal ix
List of table xii
Table of content xii
CHAPTER ONE
INTRODUCTION 1
1.1 Background of the study 1
1.2 Statement of problem 4
1.3 The purpose/objective of the study 6
1.4 Scope of the study 7
1.5 Research questions 8
1.6 Significance of the study 9
1.7 Definition of terms 10
CHAPTER TWO
REVIEW OF LITERATURE 12
2.1 Origin of Community Banks 12
2.2 Nature and scope of Community Bank 17
2.3 Objectives of community banks and
functions of community banks 22
2.4 Techniques of improving community banking service 32
2.5 Summary of related literature 36
CHAPTER THREE
RESEARCH METHODOLOGY 37
3.1 Research design 37
3.2 Area for the study 37
3.3 Population for the study 37
3.4 Sample and sampling procedure 38
3.5 Instrument for data collection 38
3.6 Validity of the instrument 38
3.7 Reliability of the instrument 38
3.8 Method of administration of the instrument 39
3.9 Method of data analysis 39
CHAPTER FOUR
DATA PRESENTATION AND RESULTS 41
4.1 Summary of results 45
CHAPTER FIVE
SUMMARY OF FINDINGS, CONCLUSIONS, RECOMMENDATION AND SUGGESTIONS FOR FURTHER STUDY 47
5.1 Discussion of results 47
5.2 Conclusions 48
5.3 Implications of the results 50
5.4 Recommendations 50
5.5 Suggestions for further study 53
5.6 Limitation of the study 53
REFERENCES 55
APPENDIX 57
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