LIST OF TABLE
TABLE 4.1: The qualify of services rendered by OHHA Community Bank.
TABLE 4.2: Average time spent before receiving service.
TABLE 4.3: Discrimination in the services of Ohha community Bank
TABLE 4.4: Improvement on customers†service helps in attaining corporate objectives.
TABLE OF CONTENTS
Title page ii
Approval page iii
Dedication iv
Acknowledgement v
Abstract vii
Proposal ix
List of table xii
Table of content xii
CHAPTER ONE
INTRODUCTION 1
1.1 Background of the study 1
1.2 Statement of problem 4
1.3 The purpose/objective of the study 6
1.4 Scope of the study 7
1.5 Research questions 8
1.6 Significance of the study 9
1.7 Definition of terms 10
CHAPTER TWO
REVIEW OF LITERATURE 12
2.1 Origin of Community Banks 12
2.2 Nature and scope of Community Bank 17
2.3 Objectives of community banks and
functions of community banks 22
2.4 Techniques of improving community banking service 32
2.5 Summary of related literature 36
CHAPTER THREE
RESEARCH METHODOLOGY 37
3.1 Research design 37
3.2 Area for the study 37
3.3 Population for the study 37
3.4 Sample and sampling procedure 38
3.5 Instrument for data collection 38
3.6 Validity of the instrument 38
3.7 Reliability of the instrument 38
3.8 Method of administration of the instrument 39
3.9 Method of data analysis 39
CHAPTER FOUR
DATA PRESENTATION AND RESULTS 41
4.1 Summary of results 45
CHAPTER FIVE
SUMMARY OF FINDINGS, CONCLUSIONS, RECOMMENDATION AND SUGGESTIONS FOR FURTHER STUDY 47
5.1 Discussion of results 47
5.2 Conclusions 48
5.3 Implications of the results 50
5.4 Recommendations 50
5.5 Suggestions for further study 53
5.6 Limitation of the study 53
REFERENCES 55
APPENDIX 57
