RELEVANCE OF SHORTHAND SKILLS TO SECRETARIES JOB PERFORMANCE IN MODERN OFFICE

(A CASE STUDY OF NORTH WEST GEO-POLITICAL ZONE, NIGERIA)

By

Author

Presented To

Department of Education

ABSTRACT
The study was carried out to determine the relevance of shorthand skills to secretaries? job performance in Modern Office in North West Geo-political Zone, Nigeria. The major objective was to determine the relevance of shorthand skills to secretaries? job in modern offices in North West Zone, Nigeria. Six research questions and null hypotheses were respectively formulated to facilitate the study. Survey design was used for the study. The population of the study comprised two hundred and thirty three (233) secretaries from tertiary institutions and private companies. All the population was used for the study. The instrument used was a structured questionnaire, which was validated and reliably established (reliability coefficient of 0.05). Frequencies and percentages were used to analyze the bio-data of respondents. Frequency tables and mean were used to analyze the research questions. Pearson?s Product Moment Correlation Coefficient was used to test hypotheses one, two, and, three while the t-test was employed to test hypotheses four, five, and six, all at 0.05 level of significance. Among the major findings were: shorthand skills have significant relevance on secretaries? job in obtaining employable shorthand skills for employment purpose, it also has significant relevance on confidentiality of secretaries in record keeping in modern office in North West Zone, Nigeria. The conclusion drawn from the finding of the study was that: even with the introduction of modern technology in offices; secretaries with shorthand skills are of higher standard in effectiveness and efficiency in discharging their duties than those without shorthand skills. It was recommended, among others, that seminar, workshop, in-service training be organized for practicing secretaries to enable them learn more of shorthand skills in order to become more effective in their day-to-day running of office activities.