LEVERAGING TECHNOLOGY FOR BUSINESS FLEET APPLICATIONS: A CASE STUDY OF FLEET MANAGEMENT SYSTEM IMPLEMENTED IN KENYA POWER & LIGHTING COMPANY LIMITED
By
Author
Presented To
Department of Transport and Logistics
ABSTRACT
This study aimed to evaluate the effectiveness of a modern fleet management system
in improving the logistics of transporting staff, goods and materials in Kenya Power &
Lighting Company, a utility firm in power distribution. In today’s competitive marketplace
which is characterised by rapidly changing business requirements, leveraging leading edge
technologies and adopting best practices are essential in order to ensure sound logistical
support that guarantees both effectiveness and efficiency in the transportation processes.
The sampling procedure of one-stage, cluster sampling and the use of the simple
random sampling technique were used in this study to select a sample size which was
sufficiently representative of the whole population. Both the descriptive study approach and
the survey research strategy were adopted to enable the collection of data in a manner that
allowed in-depth examination while gathering information that explained the relationships
between constructs, in particular, cause and effect relationships.
The main purpose of this dissertation was therefore to establish that the use of
information technology is feasible in transport industries, explain possible obstacles and also
any major advantages of its implementation. Secondly, as regards the theoretical aspect, a
broadened view on the use of online tracking for vehicles using a global positioning system is
presented, together with practical examples, to illustrate its successful implementation in a
fleet management system. The study concludes by offering suggestions and recommendations
from the research results and the researcher’s experiences for future studies.
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Keywords
Global positioning system, information and communication technologies, fleet management
system, Global System for Mobile Communications and Intelligent transport systems
TABLE OF CONTENTS
DECLARATION - - - - - - - - - - - - - - - - - - - - - - - - - ..i
APPRECIATION AND ACKNOWLEDGEMENTS - - - - - - - - - - - - - - - ..ii
ABSTRACT - - - - - - - - - - - - - - - - - - - - - - - - - - .iii
TABLE OF CONTENTS - - - - - - - - - - - - - - - - - - - - - - ..iv
LIST OF FIGURES - - - - - - - - - - - - - - - - - - - - - - - - viii
LIST OF TABLES - - - - - - - - - - - - - - - - - - - - - - - - .ix
LIST OF ABBREVIATIONS - - - - - - - - - - - - - - - - - - - - - ..xi
DEFINITION OF KEY TERMS, CONCEPTS AND VARIABLES - - - - - - - - - - - .xii
CHAPTER ONE - - - - - - - - - - - - - - - - - - - - - - - - - 1
1. Introduction - - - - - - - - - - - - - - - - - - - - - - - - ..1
1.1. Introduction to the Research Study - - - - - - - - - - - - - - - - - - .1
1.2. Background to the Research Study - - - - - - - - - - - - - - - - - - ..3
1.2.1. Intelligent Fleet Management System Use in Kenya - - - - - - - - - - - - - - .4
1.2.2. Profile of Kenya Power & Lighting Company (KPLC) - - - - - - - - - - - - - 5
1.2.3. Requirement for a GPS Fleet Management System in KPLC - - - - - - - - - - - - 6
1.3. Statement of the Research Problem - - - - - - - - - - - - - - - - - - .7
1.4. Objectives of the Study - - - - - - - - - - - - - - - - - - - - - .8
1.5. Research Questions - - - - - - - - - - - - - - - - - - - - - - .8
1.6. Scope of the Research - - - - - - - - - - - - - - - - - - - - - - 9
1.7. Research Methodology - - - - - - - - - - - - - - - - - - - - - ..9
1.8. Chapter Outline - - - - - - - - - - - - - - - - - - - - - - - .9
CHAPTER TWO - - - - - - - - - - - - - - - - - - - - - - - - 11
2. Literature Review - - - - - - - - - - - - - - - - - - - - - - 12
2.1. Introduction to the Literature Review - - - - - - - - - - - - - - - - - .12
2.2. Leveraging ICT in Transport Business Processes - - - - - - - - - - - - - - .12
2.3. Insight into the Future of Technology from Top Industry Analysts - - - - - - - - - - .16
2.4. Impact of ICT on the Supply Chain Process in Transportation - - - - - - - - - - - ..18
2.5. Fleet Management Systems in the Transport Industry - - - - - - - - - - - - - 22
2.6. Real-time Fleet Management Technologies - - - - - - - - - - - - - - - - .25
2.6.1. Mobile Emerging Technologies - - - - - - - - - - - - - - - - - - - .27
2.6.2. How GPS Fleet Management Systems Work - - - - - - - - - - - - - - - ..30
2.6.3. Global Positioning Systems and Telematics - - - - - - - - - - - - - - - - 32
2.6.4. The Main Characteristics of Fleet Management Systems - - - - - - - - - - - - .33
2.6.5. Types of GPS Navigation Systems - - - - - - - - - - - - - - - - - - 35
2.7. Challenges when Choosing and Implementing Technology - - - - - - - - - - - - 36
2.7.1. Choosing Technology to Support Business Continuity - - - - - - - - - - - - - ..37
2.7.2. Organisational Impact of a Real-time It-logistics Solution - - - - - - - - - - - - ..38
2.7.3.
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