EVALUATION OF THE PERFORMANCE OF PUBLIC TRANSPORT AGENCIES IN KADUNA AND NIGER STATES
By
Author
Presented To
Department of Transport and Logistics
ABSTRACT
This study was on evaluation of the performance of Public Transport Services in
some selected states of Northern Nigeria with focus on Niger, Kaduna and Bauchi
States Transport Agencies 1999 - 2009. The objectives of the study are to
determine the extent to which level of funding affects financial performance , how
inadequate training affects quality of personnel for performance, how provision of
operational inputs affects operational reference and how standard of service
provided by KSTA and NSTA affects the patronage for the services. Data for the
study were generated from both primary and secondary sources using the
instruments of observation, questionnaire, interview, documentary sources and the
internet. Both descriptive and inferential methods of data analysis were utilised in
the study. The chi-square tool was used to test the formulated hypotheses of the
study. The study revealed that in both KSTA and NSTA, the operating expenses
were greater than generated revenue as such financial performance was poor.
There was inadequate training especially for the management level, most
workshops and garages were not well equipped with modern technological devices
and the standard of service is low in terms of comfortability, timeliness,
accessibility and reliability. It was recommended that a special transport
development bank be established to provide loan, greater emphasis be placed on
managerial training, the workshops and garages be well equipped with modern
technological devices and the standard of service for better utilization.
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