ABSTRACT
Internal logistics is one of the most important sections within enterprises,
especially in the large manufacturing companies. It manages, arranges, plans and
delivers the finished products. It is an indispensable part of the supply chain, as
well as reflects the result of implementation company strategy.
This study focuses on finding the possible ways to improve the operation process
of Nokia-China internal logistics by looking into Nokia-China’s internal logistics
in Dongguan Branch- Supply Logistics Department.
NOKIA is already a strong, international and successful company. It has its own
set modes in organization and management. In the study, the case department is
presented as example of internal logistics process for others. However, every
department has to constantly improve itself, and create maximum benefits.
This thesis states relevant theories of logistics, supply chain and performance
measurement. The analysis of the internal environment of Nokia-China and
SWOT method are to formulate the current situation of Nokia-China. And this
thesis makes a deep study of every logistics activity within the case company’s
internal logistics as well.
Lastly the result brings forward possible suggestions to improve Nokia-China’s
internal logistics performance, which is based on the responsiveness of internal
information exchange, implementation of company strategy and enhancement the
professional skills of employees.
Key words: Logistics, internal logistics, supply chain, logistics process,
performance measurement, Nokia-China, Dongguan Branch
