ABSTRACT
This research is on the Application of Information and Communication Technologies to Customer Services in Some Selected University Libraries in the North East Geo-Political states. The study examines types of ICTs and ICT-based customer services available and provided in the University Libraries in the North East Geo-Political Zone, Nigeria. The research objectives include: to find out ICTs available and used in the University Libraries and also to find out ICT-based customer services available in University Libraries in the North East Zone, Nigeria. The research method adopted in the study was a survey.Questionnaire was used as the research instrument, and the subjects of the study were heads of library unit, academic staff and undergraduate students. The data collected were analysed descriptively and inferentially and the findings show that there are ICTs and ICT based customer services in University Libraries in the Zone, among which are computers, internet, photocopiers and printers; and internet, photocopying and printing services.There is no significant difference in the competency levels of library staff on the application of ICT based customer services in the selected university libraries in the North East Zone. The research concludes that there are ICTs and ICT based customer services in the University Libraries in the North East Zone but these face many challenges among which are inadequate funds, epileptic power supply, inadequate ICT facilities and poor network. It is recommended that university libraries be funded well and additional sources of income be created to supplement the main ones. It also recommends training and retraining of library staff in the area of ICT application.