HUMAN RESOURCES MANAGEMENT AS A TOOL FOR EFFICIENCY IN THE HOSPITALITY INDUSTRY

(STUDY CONCORD HOTEL OWERRI, IMO STATE AND LIKE LAKE RESORT ENUGU STATE)

By

NKWO CHIDUBEM HOPE PG/MBA/08/47320

Presented To

Department of Hospitality Management

Human resources management as a tool for efficiency in the hospitality industry is the focus point of the research work. An indept survey method is adopted by the researcher to investigate how proper human resources management serves as a tool for efficiency in the hospitality industry.  The truth of the subject matter revealed that it is either we embark on good human resources planning or we prepared to face business failure as a result of non realization of the truth that human resources is indeed one of the greatest assets of any business enterprises.  Be it as it may the study indicate that the success of hospitality business depends on effective recruitment, selection and staffing policy and also proper salaries and wages administration.  Training and manpower development is a pancea for adaptability and functionability of employees in terms of skill mastership for the job.  It is interesting to observe in this study that there is relationship between higher productivity and workers motivation through holistic welfarism policy.  There is no sure heaven for stakeholders in hospitality industry without proper industrial relations practices which is the sole responsibility of the human resources managers.  The research highlighted the truism of the relevance of industrial safety policy as an integral part of effective
human resources management. Some of the impediments or factors affecting successful practice in
personnel administration are highlighted and recommendations made for the benefit of stakeholders in the hospitality industry.

 
Title page - - - - - - - - - i
Approval page - - - - - - - - ii
Dedication - - - - - - - - - iii
Acknowledgement - - - - - - - iv
Abstract - - - - - - - - - v
Table of contents - - - - - - - vi

CHAPTER ONE
 INTRODUCTION  - - - - - - - 1  
1.1  Overview of the Study  -  -  - 1
1.2 Statement of the Problem   -  - -      10
1.3 Objectives of the Study   - - -       11
1.4 Research Questions - - - - - - 11
1.5  Hypothesis      - - - -         -  -      12
1.6  Significant of the study  - - - -   -     13
1.7  Scope and Limitation of the Study  -- -         - 14
1.8  Definition of Terms     - -  - - 14
 Reference - - - - - - - - 17
   
CHAPTER TWO
 LITERATURE REVIEW - - - - - 18
2.1    Theoretical framework  - - - - -18
2.2  Hospitality Nature and Concept -  -  18  
2.3  Definitions of Humans Resources Management -  20
2.4 Employment Functions of Human Resources in the  
Hospitality Industry      -  -     22
2.5  Wages and Salaries Administration of Employees in the  
Hospitality Industry   -         -      24
2.6 Training and Manpower Development  -  -   27
2.7 Motivations of Human Resources for Higher  
Productivity - - - - - - -    32
2.8 Appraisal of Human Resources Performance in Hospitality
 Industry  - - - - - - - -     36       
2.9 Industrial Relations in the Hospitality Industry - -     38
2.10 Health and Environmental Safety  - - -     48  
2.11 Factors Affecting Human Resources Management in  
Hospitality Industry  - - - - - 52   
 References  - - - - - - - 55
     
CHAPTER THREE
RESEARCH DESIGN AND METHODOLOGY - - - 58  
3.1 Research Design    -  -  58
3.2 Population of the Study   -  - 58
3.3 Sampling Techniques/Sampling Size -  -- 58
3.4 Sources of Data Collection   -  - -     58
3.5  Research Instrument    -  -  59
3.6 Methods of Data Collection  -  -  59
3.7 Determination of Population Size  -  -  60
3.8 Determination of Sample Size   -          60
3.9 Method of Administrating Questionnaire   -                61
3.10 Method of Data Analysis    -  -        61
References - - - - - - - - - 64

CHAPTER FOUR
PRESENTATION OF DATA AND DATA ANALYSIS  - 65
4.1 Introduction - - - - - - - 65
4.2 Presentation and Data analysis - - - - 66
4.3 Test of Hypothesis -        -         -         -         -        -      75

CHAPTER FIVE
5.0 SUMMARY CONCLUSION AND RECOMMENDATION - - - - 85
5.1 summary - - - - - - - - 85
5.2 Conclusion  - - - - - - - - 86   
5.3 Recommendation- - - - - - - 87
Bibliography  - - - - - - - 89
Questionnaire - - - - - - - - 94