THE IMPACT OF THE INTRODUCTION OF THE COMPUTER ON THE SECRETARIAL PROFESSION

(A CASE STUDY OF SELECTED BANKS IN ENUGU METROPOLIS)

By

AGOZIE OBINNA .C.

Presented To

Department of Secretarial Studies

The degree to which computer is used in offices has been of serious concern to secretarial profession. This study investigated the impact of the introduction of the computer on the secretarial profession and how the secretarial react to the introduction of computer.
    In order to arrive at a conclusive decision on the above objective, the researcher carried out a library research, interviews and questionnaires.
The populations of this study consisted of hundred secretaries in some selected banking institutions namely; First Bank of Nigeria Plc, Okpara Avenue, Union Bank of Nigeria Plc, Uwani and Abakpa Nike  Community Banking Limited. Questionnaire and Oral interview were used to collect data.
The statistical tools used are average and percentage. When the data was analyzed, it was found that secretaries do not react adversely to the introduction of computer in their offices, computer have created new skills for the secretary and have added some spices to their work. With the acquisition of such skills, secretaries are now seen as indispensable tool in the office, thus giving them good professional status. And it was recommended that secretaries should develop attitudes and learning skills that would enable them to take advantage of new opportunity.

Title page                                    ii
Approval page                                iii
Dedication                                    iv
Acknowledgement                                v
Table of contents                                vi
Abstract                                    ix

CHAPTER ONE
Introduction                                    1
    Background of the study                        1
1.1    Statement of problem                        5
1.2    Purpose of the Study                        6
1.3    Research Questions                        7
1.4    Significance of the study                        8
1.5    Delimitation of the study                        9
1.6    Definition of terms                            10

CHAPTER TWO
Literature review                                12
2.1    Perspective on Computer                        12
2.2    Computer and organizational output/productivity        18
2.3    Computer and workload                        25
2.4    Computer and workers health                    29
2.5    Computer and redundancy                    30
2.6    Synthesis of literature                        39

CHAPTER THREE
Research methodology                            40
3.1    Area of Study                            40
3.2    Research design                            41
3.3    Population                                41
3.4    Sample and sampling technique                    42
3.5    Instrument for data collection                    43
3.6    Method of gathering and Administering of data        43
3.7    Validation of research                        43
3.8    Method of data analysis                        43

CHAPTER FOUR
Data presentation                                44

CHAPTER FIVE
Summary of findings, conclusion, And recommendation                            51
5.1    Summary of findings                        51
5.2    Conclusion                                52
5.3    Recommendations                            52
5.4    Suggestion topics for further research                54
5.5    Limitation                                54
Bibliography                                55
Questionnaire