DESIGN AND IMPLEMENTATION OF CAMPUS ONLINE HELP DESK INFORMATION SYSTEM

By

Author

Presented To

Department of Computer Science

DESIGN AND IMPLEMENTATION OF CAMPUS ONLINE HELP DESK INFORMATION SYSTEM
ABSTRACT
The abstract of the project is now the online help desk information system has eased the general public who wish to make there enquires, log complaints, make a suggestion. These incidents vary significantly in type and urgency and require the attention of officials (hereafter referred to as ‘users’) within one or more Public Sector entities. The Campus online help desk has a Human Resource System with a single purpose of maintaining sensitive information that is required for a few key employees outside of HR. The Campus online help desk is a major change to the way thing is currently done. Using the Campus online help desk must be a Company Directive otherwise it will never be fully implemented. In other to achieve the best out of this work, Html,PHp, javascript was used for the design of the web-based program.
TABLE OF CONTENT
Cover Page
Logo
Title Page
Approval Page
Certification Page 
Dedication Acknowledgement 
Abstract
Table Of Content

CHAPTER ONE 
10 INTRODUCTION

11 Statement Of The Problem 
12 Purpose Of Study
13 Significance Of Study
14 Aims And Objectives
15 Scope Of Study
16 Limitation Of Study
17 Definition Of Terms

CHAPTER TWO
20 LITERATURE REVIEW

21 Customer Service
23 Manage Your Customer Information
24 Measure Your Customer Service Level
25 Customer Feeback And Customer Programmes
26 Customer Loyalty Schemes
27 Use Customer Care To Increase Sales
28 How To Deal With Customer Complaints

CHAPTER THREE
30 METHODOLOGY AND ANALYSIS OF THE EXISTING SYSTEM

31 Research Methodology
311 Object-Oriented Analysis And Design 
312 Structure System Analysis And Design Methodology
313 Extreme Programming
314 Computer Aided Software Engineering 
315 Prototyping 
316 Methodology Adopted In Research
3161 Feasibility Study Step: 
3162 Requirment Analysis Step 
3163 Requrement Specification Step 
3164 Logical System Specification Step 
3165 Physical Design Step 
32 Analysis Of The Existing System
33 Objectives Of The Existing System
34 Organizational Structure
3 5 Input Analysis
36 Output Analysis
37 Process Analysis
38 Data Flow Diagram
39 Problems Of The Existing System
310 Justification For The New System

CHAPTER FOUR
41 DESIGN OF THE NEW SYSTEM

42 Output Specification And Design
43 Input Specification And Design
44 File Design
45 Procedure Chart
46 System Flow Chart
47 System Requirements
48 Program Design 
49 Program Flow Chart
410 Pseudo Code
411 Choice Of Programme Language
412 Source Of Program Listing
413 Test Data
414 Sample Report
415 Documentation
416 Program Documentation

CHAPTER FIVE
50 SUMMARY, CONCLUSION AND RECOMMENDATIONS

51 Summary
52 Conclusion
53 Recommendations
References
Appendices 
Appendix I: Login
Appendix Ii: Create An Account
Appendix Iii: Congratulation Page
Appendix Iv: Download Page

CHAPTER ONE

10 INTRODUCTION
Background of the Study

Customer care is a crucial element of business success Every time you have contact with your customers you have an opportunity to improve your reputation with them and increase the likelihood of further sales
From your telephone manner to the efficiency of your order-fulfillment systems, almost every aspect of your business affects the way your customers view your business There are also specific programmes you can put in place to increase your level of customer care
This guide outlines what customer care involves It explains how you can use customer contact, feedback and loyalty schemes to retain existing customers, increase your sales to them and even win new customers It also covers how to prepare for receiving a customer complaint
Customer care involves putting systems in place to maximize your customers' satisfaction with your business It should be a prime consideration for every business - your sales and profitability depends on keeping your customers happy
Customer care is more directly important in some roles than others For receptionists, sales staff and other employees in customer-facing roles, customer care should be a core element of their job description and training, and a core criterion when you're recruiting
But don't neglect the importance of customer care in other areas of your business For instance, your warehousing and dispatch departments may have minimal contact with your customers - but their performance when fulfilling orders has a major impact on customers' satisfaction with your business
A huge range of factors can contribute to customer satisfaction, but your customers - both consumers and other businesses - are likely to take into account: how well your product or service matches customer needs the value for money you offer your efficiency and reliability in fulfilling orders the professionalism, friendliness and expertise of your employees how well you keep your customers informed the after-sales service you provide

11 STATEMENT OF PROBLEM
Owing to:
(i) The difficulties people face in transferring information/data
(ii) Unwillingness attitude of some Caritas University staff when checking their customers’ information
(iii) Fragile nature of customers’ information
(iv) Difficulties people encountered when checking their customers information
(v) Time wasted in manual processing of students’ information
(vi) Important nature of students’ information in the business world
The need arise for the development of an online help desk to alleviate these problems

12 PURPOSE OF STUDY
The main purpose of this study is to put to an end the difficulties people encountered when checking their customers information This is actualized by designing computerized CAMPUS ONLINE HELP DESK which is user friendly and interactive By the time this software is designed and implemented, the difficulties encountered with manual method of checking customers’ information will be eliminated

13 SIGNIFICANCE OF STUDY
With the growth in information technology, the study offers numerous benefits to the Caritas University and to any organization that deals on customers’ information
Manual method of checking customers’ information will no longer be there again because it will be done by the computer with the help of the computerized CAMPUS ONLINE HELP DESK
Because of the easy to use nature of the CAMPUS ONLINE HELP DESK, any organization can easily buy it to make use of them

14 AIMS AND OBJECTIVES
The aims and objectives of this project are listed below: To develop software called CAMPUS ONLINE HELP DESK that will replace the manual method To develop, promote, and provide adequate and efficiently CAMPUS ONLINE HELP DESK To maintain an efficient system of collection, sorting and delivery of customers information To demonstrate increased motivation to the Caritas University workers To eliminate the error involved with the manual method of checking customers’ information To save the time wasted with manual method of checking customers’ information

15 SCOPE OF STUDY
This project work is narrowed to Caritas University It deals with the development of CAMPUS ONLINE HELP DESK to help in the checking of customers’ information

16 LIMITATION OF STUDY
Owing to the scope of this project work as stated above, this project work is limited to CAMPUS ONLINE HELP DESK
It is important to mention here that time was a major constraint in the course of fact finding It is also wise to mention here that some information we need to work with was not collected because of the unwillingness of the staff to review such information

17 DEFINITION OF TERMS
Business: is a legally recognized organization designed to provide goods, services, or both to consumers or tertiary business in exchange for money
Computer: A computer is a programmable machine that receives input, stores and manipulates data, and provides output in a useful format
Customer: A customer (also known as a client, buyer, or purchaser) is usually used to refer to a current or potential buyer or user of the products of an individual or organization, called the supplier, seller, or vendor
Database: A database is a system intended to organize, store, and retrieve large amounts of data easily[1] It consists of an organized collection of data for one or more uses, typically in digital form
Report: Reports are often used to display the result of an experiment, investigation, or inquiry
Order: Confirmed request by one party to another to buy, sell, deliver, or receive goods or services under specified terms and conditions
System: whole compounded of several parts or members, system", literary "composition" Is a set of interacting or interdependent system components forming an integrated whole
Information: is a processed data
Storage: is a device for recording (storing) information (data)
Staff: a set of people, such as the employees or volunteers, within an organization

About E-Project Material Centre


E-Project Material Centre is a web service aimed at successfully assisting final year students with quality, well researched, reliable and ready made project work. Our materials are recent, complete (chapter 1 to Minimum of Chapter 5, with references) and well written.INSTANT ACCESS! INSTANT DOWNLOAD. Simply select your department, choose from our list of topics available and explore your data

Why Students Love to Use E-Project Material ?


Guaranteed Delivery Getting your project delivered on time is essential. You cannot afford to turn in your project past the deadline. That is why you must get your project online from a company that guarantees to meet your deadline. e-Project Topics Material Centre is happy to offer instant delivery of projects listed on our website. We can handle just about any deadline you send our way. Satisfaction Guaranteed We always do whatever is necessary to ensure every customer's satisfaction

Disclaimer


E-Project Topics Material Centre will only provide projects as a reference for your research. The projects ordered and produced should be used as a guide or framework for your own project. The contents of the projects should be able to help you in generating new ideas and thoughts for your own project. It is the aim of e-Project Topics Centre to only provide guidance by which the projects should be pursued. We are neither encouraging any form of plagiarism nor are we advocating the use of the projects produced herein for cheating.

Terms and Condition


Using our service is LEGAL and IS NOT prohibited by any university/college policies You are allowed to use the original model papers you will receive in the following ways:
  • As a source for additional understanding of the subject
  • As a source for ideas for you own research (if properly referenced)
  • For PROPER paraphrasing ( see your university definition of plagiarism and acceptable paraphrase) Direct citing ( if referenced properly)
Thank you so much for your respect to the authors copyright