TABLE OF CONTENTS
CHAPTER I:
INTRODUCTION - - - - - - - - - - - 1
Background - - - - - - - - - - - - - - - . 3
Measuring Productivity - - - - - - - - - - - - . 3
Follower Alignment - - - - - - - - - - - - - - 5
Measuring Emotional Intelligence - - - - - - - - - - 6
Occupational Environments - - - - - - - - - - - - 7
Gaps in the Literature- - - - - - - - - - - - - . 8
Statement of the Research Problem - - - - - - - - - - - . 9
Purpose Statement - - - - - - - - - - - - - - - 11
Research Questions - - - - - - - - - - - - - - 12
Significance of the Problem - - - - - - - - - - - - - 12
Definitions- - - - - - - - - - - - - - - . 13
Theoretical Terms - - - - - - - - - - - - - - . 13
Operational Terms - - - - - - - - - - - - - - 15
Delimitations - - - - - - - - - - - - - - - - 16
Organization of the Study - - - - - - - - - - - - . 17
CHAPTER II:
LITERATURE REVIEW - - - - - - - - - . 18
Logistics and Supply Chain Management - - - - - - - - - 18
The Beer Game - - - - - - - - - - - - - - 19
Distribution - - - - - - - - - - - - - - . 21
Food Distribution - - - - - - - - - - - - - 24
Productivity Measurements - - - - - - - - - - - 26
Common KPI's - - - - - - - - - - - - - - 27
Approaches to Leadership- - - - - - - - - - - - . 30
Trait Approach - - - - - - - - - - - - - - . 30
Contingency Theory- - - - - - - - - - - - - . 32
Authentic Leadership - - - - - - - - - - - - - 33
Transformational Leadership - - - - - - - - - - - - 35
Idealized influence. - - - - - - - - - - - - - . 35
Inspirational motivation - - - - - - - - - - - 35
Intellectual stimulation. Tr - - - - - - - - - - - 36
Individualized consideration. - - - - - - - - - - 36
The Need for Effective Leaders - - - - - - - - - - - 36
Intelligence Defined - - - - - - - - - - - - - . 37
Multiple Intelligences - - - - - - - - - - - - . 39
Multiple Abilities - - - - - - - - - - - - - 39
Emotional Intelligence Introduction - - - - - - - - - - 41
Emotional intelligence in the workplace- - - - - - - - - . 43
Criticisms of emotional intelligence. - - - - - - - - - . 44
Cultural Intelligence- - - - - - - - - - - - - . 46
History of Emotional Intelligence - - - - - - - - - - - . 46
Gardner - - - - - - - - - - - - - - . 48
Bar-On- - - - - - - - - - - - - - - 48
The EQ-iā¢. - - - - - - - - - - - - - - 49
Mayer and Salovey. - - - - - - - - - - - - - 50
MSCEIT - - - - - - - - - - - - - - 52
Goleman - - - - - - - - - - - - - - 53
Emotional and Social Competence Inventory- - - - - - . 54
Bradberry and Greaves. - - - - - - - - - - - 55
Emotional Intelligence Appraisal®-Me Edition. - - - - - - 55
Emotional Intelligence Models - - - - - - - - - - - 56
The ability model - - - - - - - - - - - - - 56
The mixed model. - - - - - - - - - - - - . 57
Impact of a Leader with Emotional Intelligence- - - - - - - . 58
Conceptual Framework - - - - - - - - - - - - - - 60
Conclusion - - - - - - - - - - - - - - - 61
CHAPTER III:
METHODOLOGY - - - - - - - - - - - 63
Overview - - - - - - - - - - - - - - - - 63
Purpose Statement - - - - - - - - - - - - - - - 63
Research Questions - - - - - - - - - - - - - - 63
Research Design- - - - - - - - - - - - - - 64
Non-Experimental - - - - - - - - - - - - - - . 64
Qualitative - - - - - - - - - - - - - - - 64
Multiple Case Study - - - - - - - - - - - - - . 65
Population and Sample - - - - - - - - - - - - - - 66
Population - - - - - - - - - - - - - - - 66
Sample- - - - - - - - - - - - - - - . 66
Instrumentation - - - - - - - - - - - - - - . 69
Interview Instrument - - - - - - - - - - - - - 69
Instrument Development - - - - - - - - - - - - -
70
Expert Panel - - - - - - - - - - - - - - 70
Field Testing - - - - - - - - - - - - - - - . 71
Emotional Intelligence Assessment - - - - - - - - - - . 72
Instrument Validity and Reliability - - - - - - - - - - . 73
Interview Instrument - - - - - - - - - - - - - 74
Emotional Intelligence Assessment - - - - - - - - - - . 74
Data Collection - - - - - - - - - - - - - - . 75
Institutional Review Board - - - - - - - - - - - . 75
Selection of Organizations - - - - - - - - - - - - 76
Interview Process - - - - - - - - - - - - - 77
Emotional Intelligence Assessment - - - - - - - - - - . 78
Data Analysis - - - - - - - - - - - - - - - . 78
Transcription of Interview Data - - - - - - - - - - - 78
Coding of Data - - - - - - - - - - - - - - . 79
Interrater Reliability - - - - - - - - - - - - - . 80
Emotional Intelligence Assessment - - - - - - - - - - . 80
Triangulation - - - - - - - - - - - - - - - . 80
Limitations - - - - - - - - - - - - - - - 81
Summary - - - - - - - - - - - - - - - - 82
CHAPTER IV:
RESEARCH, DATA COLLECTION, AND FINDINGS- - - - . 84
Purpose Statement - - - - - - - - - - - - - - - 84
Research Questions - - - - - - - - - - - - - - 85
Methodology - - - - - - - - - - - - - - - - 85
Population and Sample - - - - - - - - - - - - - - 87
Data Analysis - - - - - - - - - - - - - - - . 89
Data Analysis per Supervisor- - - - - - - - - - - - 90
Supervisor 1. - - - - - - - - - - - - - . 90
Research question 1 - - - - - - - - - - - 91
Research question 2 - - - - - - - - - - - 92
Research question 3 - - - - - - - - - - - 93
Research question 4. - - - - - - - - - - - - . 93
Research question 5. - - - - - - - - - - - - . 94
Supervisor 2 - - - - - - - - - - - - - - 95
Research question 1 - - - - - - - - - - - 96
Research question 2. - - - - - - - - - - - - . 97
Research question 3. - - - - - - - - - - - - . 98
Research question 4. - - - - - - - - - - - - . 98
Research question 5. - - - - - - - - - - - - . 99
Supervisor 3. - - - - - - - - - - - - - - . 100
Research question 1 - - - - - - - - - - - - 101
Research question 2. - - - - - - - - - - - - 102
Research question 3. - - - - - - - - - - - - 102
Research question 4. - - - - - - - - - - - - 103
Research question 5. - - - - - - - - - - - - 104
Supervisor 4. - - - - - - - - - - - - - - . 104
Research question 1. - - - - - - - - - - - -
106
Research question 2. - - - - - - - - - - - - 106
Research question 3. - - - - - - - - - - - - 107
Research question 4. - - - - - - - - - - - - 108
Research question 5. - - - - - - - - - - - - 108
Supervisor 5. - - - - - - - - - - - - - - . 109
Research question 1 - - - - - - - - - - - - 110
Research question 2. - - - - - - - - - - - - 111
Research question 3 - - - - - - - - - - - - 112
Research question 4. - - - - - - - - - - - - 112
Research question 5. - - - - - - - - - - - - 113
Supervisor 6. - - - - - - - - - - - - - - . 114
Research question 1. - - - - - - - - - - - - 115
Research question 2. - - - - - - - - - - - - 115
Research question 3. - - - - - - - - - - - - 116
Research question 4. - - - - - - - - - - - - 117
Research question 5. - - - - - - - - - - - - 117
Supervisor 7. - - - - - - - - - - - - - - . 118
Research question 1. - - - - - - - - - - - - 119
Research question 2. - - - - - - - - - - - - 120
Research question 3. - - - - - - - - - - - - 121
Research question 4. - - - - - - - - - - - - 121
Research question 5. - - - - - - - - - - - - 122
Supervisor 8. - - - - - - - - - - - - - - . 123
Research question 1. - - - - - - - - - - - - 124
Research question 2. - - - - - - - - - - - - 125
Research question 3. - - - - - - - - - - - - 125
Research question 4.