TABLE OF CONTENTS
TITLE i
DECLARATION OF ORIGINAL WORK ii
ABSTRACT iii
ABSTRAK iv
ACKNOWLEDGEMENT v
TABLE OF CONTENTS vii
LIST OF FIGURES xiii
LIST OF TABLES xvi
LIST OF ABBREVIATIONS xvii
CHAPTER 1 : INTRODUCTION
11 Introduction 1
12 BLE 2052 English for Hospitality Purposes Course Description 2
13 Universiti Utara Malaysia (UUM) 4
14 Statement of Problem 6
15 Objectives of the Study 7
16 Research Questions 8
17 Significance of the Study 9
18 Limitations of the Study 10
19 Data Collection 10
110 Data Analysis 11
111 Conclusion 11
CHAPTER 2 : LITERATURE REVIEW
21 Introduction 12
22 Curriculum Evaluation 13
23 Definitions of Curriculum Evaluation 14
24 Purpose of Curriculum Evaluation 16
25 Approaches to Curriculum Evaluation 17
26 Types of Curriculum Evaluation 18
261 Formative versus Summative 18
262 Product versus Process 21
263 Quantitative versus Qualitative 21
27 English for Specific Purposes (ESP) 22
28 English for Academic Purposes (EAP) 24
29 English for Occupational Purposes (EOP) 25
210 Needs Analysis 26
211 Curriculum Design and Syllabus 28
212 Stages of Curriculum Design 29
213 Review of related studies 33
214 Conclusion 37
CHAPTER 3 : RESEARCH DESIGN AND METHODOLOGY
31 Introduction 38
32 Pilot study 38
33 The Respondents 39
331 The Students 40
332 The Teachers 41
34 Instrumentation 41
341 Questionnaire 42
3411 Third Year First Semester Students’ Questionnaire 42
3412 Fourth Year First Semester Students’ Questionnaire 44
3413 Teachers’ Questionnaire 46
3
42 Interview 48
35 Data Analysis 48
36 Conclusion 49
CHAPTER 4 : FINDINGS AND DISCUSSION
41 Introduction 50
42 Analysis of Third Year First Semester Students’ Questionnaire 51
421 Educational Background Information of the Students 51
422 Analysis of the English for Hospitality Purposes (EHP) Grades 53
423 Frequency Usage of Language 53
424 Proficiency Level of English Language 54
425 Students’ Needs 55
426 Course Objectives 57
427 Course Content 59
428 Teaching and Learning Materials 61
429 Teaching Methodology 63
4210 Time Allocation 64
4211 Evaluation System 65
4212 Problems Encountered 66
4213 Overall Perception 69
43 Analysis of Fourth Year First Semester Students’ Questionnaire 70
431 Educational and Background Information of the Students 71
432 Job Needs in relation to English Language 74
433 Usefulness of the EHP Course 79
434 Problems Encountered in the EHP Course 81
435 Problems Encountered during Practicum 83
44 Analysis of the Teachers’ Questionnaire 83
441 General and Educational Background Information of the Teachers 84
442 Students’ Needs 86
443 Course Objectives 87
444 Course Content 88
445 Teaching and Learning Materials 90
446 Teaching Methodology 92
447 Time Allocation 93
448 Evaluation System 95
449 Problems Encountered 96
4410 Overall Perceptions 99
45 Conclusion 100
CHAPTER 5 : CONCLUSION
51 Introduction 102
52 Findings 102
521 Research Question One 103
5211 Course Objectives 103
5212 Course Content 104
5213 Teaching and Learning Materials 105
5214 Teaching Methodology 106
5215 Time Allocation 106
5216 Evaluation System 107
522 Research Question Two 108
53 Implications 110
531 Research Question One 110
531 Research Question Two 111
54 Recommendations 112
541 Course Objectives 113
542 Course Content 113
543 Teaching and Learning Materials 114
544 Teaching Methodology 115
545 Time Allocation 115
546 Evaluation System 116
547 Students’ Needs and Lacks 116
55 Recommendation for further research 117
56 Conclusion 119
REFERENCES 121
APPENDICES
APPENDIX A - Letter Requiring Permission to Conduct the Research from Vice Chancellor of UUM
APPENDIX B - Letter Requiring Permission from the Dean of Faculty of Communication and Modern Languages, UUM
APPENDIX C - Letter Requiring Permission from the Dean of Faculty of Tourism Management and Hospitality, UUM
APPENDIX D - Teachers’ Questionnaire
APPENDIX E - Third Year First Semester Students’ Questionnaire
APPENDIX F - Fourth Year First Semester Students’ Questionnaire
APPENDIX G - Teachers’ Interview Questions
APPENDIX H - Third Year First Semester Students’ Interview Questions
APPENDIX I - Fourth Year First Semester Students’ Interview Questions
LIST OF FIGURES
Figure 21 - Tyler’s Objective Model 30
Figure 22 - Taylor’s Interaction Model of Curriculum Development 31
LIST OF TABLES
Table 41 - Analysis of the SPM English Language Grades 51
Table 42 - Analysis of the MUET English Language Grades 52
Table 43 - Analysis of the BLE 2052 English for Hospitality Purposes Grades 53
Table 44 - Analysis of Usage of English Language 53
Table 45 - Analysis of the Students’ Proficiency Level 54
Table 46 - Analysis of the Perceptions about the Students’ Needs 55
Table 47 - Analysis of the Suggestions about the Students’ Needs 56
Table 48 - Analysis of the Suggestions about the Basic Skills 56
Table 49 - Analysis of the Perceptions about the Course Objectives 57
Table 410 - Analysis of the Suggestions about the Course Objectives 58
Table 411 - Analysis of the Perceptions about the Course Content 59
Table 412 - Analysis of the Suggestions about the Course Content 60
Table 413 - Analysis of the Perceptions about the Materials Used 61
Table 414 - Analysis of Suggestions about the Use of Materials and Guidebook 62
Table 415 - Analysis of the Perceptions about the Teaching Methods 63
Table 416 - Analysis of the Suggestions about the Teaching Methods 63
Table 417 - Analysis of the Perceptions about the Time Allocation 64
Table 418 - Analysis of the Suggestions for Weekly Teaching Periods 65
Table 419 - Analysis of the Perceptions about the Evaluation System 65
Table 420 - Analysis of the Perceptions about the Problems Faced 66
Table 421 - Analysis of the Suggestions about the Problems Faced 68
Table 422 - Analysis of the Perceptions about the EHP Course as whole 69
Table 423 - Analysis of the SPM English Language Grades 71
Table 424 - Analysis of the MUET English Language Grades 71
Table 425 - Analysis of the BLE 2052 English for Hospitality Purposes Grades 72
Table 426 - Analysis of the Students’ Proficiency Level of Language 73
Table 427 - Analysis of the Medium of Language Used at Workplace 74
Table 428 - Analysis of Proficiency Level of English Used at Workplace 75
Table 429 - Analysis of the Frequency of the Usage of Language at Workplace 75
Table 430 - Analysis of the Required Proficiency Level of English in the Industry 76
Table 431 - Analysis of the Usage of English Emphasized at Workplace 77
Table 432 - Tasks Performed at Workplace that required English Language 78
Table 433 - Analysis of the Usefulness of the EHP Course as a Whole 79
Table 434 - Analysis of the Suggestions in Improving the Course as a Whole 80
Table 435 - Analysis of Academic Qualification 84
Table 436 - Analysis of Professional Qualification 84
Table 437 - Analysis of Teaching Experience 85
Table 438 - Analysis of Experience in Teaching EHP Course 85
Table 439 - Analysis of the ESP Training Courses attended 85
Table 440 - Analysis of the Perceptions about Students’ Needs 86
Table 441 - Analysis of the Perceptions about Course Objectives 87
Table 442 - Analysis of the Suggestions about Course Objectives 87
Table 443 - Analysis of the Perceptions about Course Content 88
Table 444 - Analysis of the Suggestions about Course Content 89
Table 445 - Analysis of the Perceptions about the Materials 90
Table 446 - Analysis of the Suggestions about Materials 91
Table 447 - Analysis of the Suggestions about the Most Effective Materials 91
Table 448 - Analysis of the Perceptions about Teaching Methods 92
Table 449 - Analysis of the Suggestions about Teaching Methods 93
Table 450 - Analysis of the Perceptions about Time Allocation 93
Table 451 - Analysis of the Suggestions about Time Allocation 94
Table 452 - Analysis of the Perceptions about Evaluation System 95
Table 453 - Analysis of the Suggestions about Evaluation System 95
Table 454 - Analysis of the Perceptions about Problems Encountered 96
Table 455 - Analysis of the Suggestions about the Problems Encountered 98
Table 456 - Analysis of the Perceptions about the Course as a whole 99
LIST OF ABBREVIATIONS
BA - Bachelor of Arts
BEd - Bachelor of Education
BSc - Bachelor of Science
ECP - English for Commercial Purposes
EHP - English for Hospitality Purposes
ELT - English Language Teaching
ESP - English for Specific Purposes
Freq - Frequency
ICT - Information and Communication Technology
MA - Master of Arts
MEd - Master of Education
MSc - Master of Science
MSC - Multimedia Super Corridor
MUET - Malaysian University English Test
N - Neutral
% - Percentage
PhD - Philosophy Doctor
SA/A - Strongly Agree or Agree
SD/D - Strongly Disagree or Disagree
SPM - Sijil Pelajaran Malaysia
UKM - Universiti Kebangsaan Malaysia
UUM - Universiti Utara Malaysia
