TABLE OF CONTENTS Page
Copyright Page i
Declaration
ii
Acknowledgement iii
Table of contents - iv
List of Tables x
List of figures xii
List of Abbreviations xiii
List of Appendices xiv
Preface xv
Abstract xvi
CHAPTER 10
Introduction 1
10 Introduction - 1
11 Research Background - 2
12 Problem Statement - - - - 4
13 Research Objectives - - 5
131 General Objective 5
132 Specific Objective - 5
14 Research Questions 6
15 Hypotheses of the Study - 7
16 Significance of Study - - 8
17 Chapter Layout - 10
18 Conclusion - - 11
CHAPTER 20
Introduction - 12
21 Review of the Literature - 12
211 Work Engagement - - - 12
212 Organizational Trust - 15
213 Internal Communication - 19
214 Work-life Balance - 23
215 Rewards 25
22 Review of Relevant Theoretical Model 27
221 Organizational Trust - 27
222 Internal Communication - 30
223 Work-life Balance - 33
224 Rewards 35
23 Proposed Conceptual Framework - 37
24 Hypotheses Development 38
241 Organizational Trust - 38
242 Internal Communications 39
243 Work-life Balance - 39
244 Rewards 40
25 Conclusion - 41
CHAPTER 3
Research Methodology 42
30 Introduction - 42
31 Research Design - - 42
32 Data Collection Methods - - 43
321 Primary Data 43
321 Secondary Data 43
33 Sampling Design 44
331 Target Population - 44
332 Sampling Frame and Sampling Location - 44
333 Sampling Elements 45
334 Sampling Technique - 45
335 Sampling Size 46
34 Research Instrument - 46
341 Questionnaire Design - - 46
342 Pilot Test - 47
3421 Result of Pilot test 48
35 Constructs Measurement 48
351 Nominal Scale 49
352 Ordinal Scale - 49
353 Ratio Scale 50
354 Likert Scale 50
355 Origin of Measure of Construct 51
36 Data Processing - 53
361 Questionnaire Cheking - - 53
362 Data Editing 54
363 Data Coding 54
364 Data Transcribing - 55
365 Data Cleaning - - 55
37 Data Analysis - - 55
371 Descriptive Analysis - 55
372 Scale Measurement-Reliability Test 56
373 Inferential Analysis 57
3731 Pearson Correlations Coefficient 57
3732 Multiple Regression Analysis 58
38 Conclusion - - 60
CHAPTER 4
Research Results 61
40 Introduction - 61
41 Descriptive Analysis 61
411 Respondent Demographic Profile 61
4111 Gender 62
4112 Age - - 63
4113 Number of Changing Job - 64
4114 Service Length in Organization 65
4115 Service Length in Hospitality Industry - 66
4116 Number of Years Working with Current Supervisor - - 67
4117 Education Level 69
412 Central Tendencies Measurement of Construct 70
4121 Work Engagement 70
4122 Organizational Trust - - 73
4123 Internal Communication 74
4124 Work-life Balance - 76
4125 Rewards - 79
42 Scale Measurement - - - - - - - - - 80
421 Reliability Test 80
43 Inferential Analysis 82
431 Pearson Correlations Coefficient - 82
4311 Hypothesis 1 83
4312 Hypothesis 2 85
4313 Hypothesis 3 86
4314 Hypothesis 4 88
432 Multiple Regression Analysis 89
44 Conclusion - - 95
CHAPTER 5
Discussion and Conclusion 96
50 Introduction - 96
51 Summary of Statistical Analyses - 96
511 Descriptive Analyses 96
5111 Scale Measurement - 97
5112 Pearson Correlation 98
5113 Multiple Regressions 99
52 Discussions of Major Findings 100
521 Organizational Trust - 100
522 Internal Communication 101
523 Work-life Balance 102
524 Rewards 103
53 Implications of Study 104
531 Organizational Trust - 104
532 Internal Communication 105
533 Work-life Balance 106
534 Rewards 106
54 Limitations of Study - 107
55 Recommendations 108
56 Conclusion 109
References 110
Appendices 120
LIST OF TABLE Page
Table 1: UNWTO Report (2013) 2
Table 31: Table of Alpha Coefficient 4
Table 32: Origin Sources of Measurement 48
Table 33: Rules of Thumb about Cronbach's Alpha Coefficient Size 53
Table 34: Summary of Reliability Test (Pilot Test) 53
Table 35: Pearson Correlation Coefficient 55
Table 36: Multiple Regressions 56
Table 41: Statistics of Respondent's Gender 58
Table 42: Statistics of Respondent's Age 59
Table 43: Statistics of Respondent's Number of Changing Job 61
Table 44: Statistics of Respondent's Service Length in the Organization 62
Table 45: Statistics of Respondent's Service Length in Hospitality Industry
63
Table 46: Statistics of Respondent's Number of Years Working
with Current Supervisor 64
Table 47: Statistics of Respondent's Education Level 65
Table 48: Reliability Test for Each Independent Variable and The
Overall Variables 76
Table 49: Pearson Correlation Coefficient 77
Table 410: Correlations between Organizational Trust and Work Engagement
79
Table 411: Correlation between Internal Communication and Work Engagement
80
Table 412: Correlation between Work-life Balance and Work Engagement
82
Table 413: Correlation between Rewards and Work Engagement 83
Table 414: Result of Multiple Regression on Independent Variable and
Dependent Variable (Modal Summary) 84
Table 415: Anova 86
Table 416: Coefficient 86
Table 417: The Ranking of Independent Variables' Contribution 87
Table 51: Significance Level 94
LIST OF FIGURE
Page
Figure 21: Model by Yehuda Baruch, Pawan S Budhwar, Naresh Khatri 24
Figure 22: Model by Van Riel 27
Figure 23 Model by Linjuan Men 28
Figure 24 Model by Geurts, Taris, Kompier, Kikkers,Van Hooff, and Kinnunen
30
Figure 25: Model by NyamanH, SartiK, Sweins 31
Figure 26: Proposed Theoretical Model 33
Figure 31: Pearson Correlation Coefficient 55
Figure 32: Multiple Regressions 56
Figure 41: Gender 59
Figure 42: Age 60
Figure 43: Number of Changing Job 61
Figure 44: Service Length in the Organization 62
Figure 45: Service Length in the Hospitality Industry 63
Figure 46: Number of Years Working with Current Supervisor 64
Figure 47: Education Level 65
LIST OF ABBREVIATION
SPSS : Statistical Package for Social Science
UWES : Utrecht Work Engagement Scale
UK : United Kingdom
US : United States
ICC : Integrated Corporate Communication
SD : Strongly Disagree
D : Disagree
N : Neutral
A : Agree
SA : Strongly Agree
DV : Dependent Variable
IV : Independent Variables
LIST OF APPENDICES Page
Appendix 11 : Survey Questionnaires 120
Appendix 12 : Result 126
