THE FACTORS THAT AFFECTING WORK ENGAGEMENT IN HOSPITALITY INDUSTRY
By
KWAN SOO YEE
Presented To
Department of Business Administration and Management
ABSTRACT
This study was designed to investigate the relationship between work engagement and factors such as organizational trust, internal communication, work-life
balance and rewards. Specifically, the study sought to achieve the following: (1) to determine hospitality industry workers\\\' work engagement and to find out what
cause the work engagement of hospitality employee. Data are collected from secondary sources and also primary source by distributing questionnaires.
Statistical Package for the Social Science (SPSS) version 16.0 is used to conduct new findings in the relationship of work engagement and factors such as
organizational trust, internal communication, work-life balance and rewards.
PREFACE
This study is under the subject of UBMZ 3016 Research Project which is usually taken by the final year students of Bachelor of Business Administration (HONs) in
Universiti Tunku Abdul Rahman (UTAR). It is a compulsory subject to take for every student before they are graduating from university. This research project is
carried out for around half of a year. Students learn skills and ways to conduct research and questionnaires in completing this subject.
In this project, we chose \\"Factors That Affecting Work Engagement in Hospitality Industry\\" as this research topic. The main objective for this research is to
determine and studying the factors that engage the employee in Malaysia hospitality industry. Thus, this research is conducted to obtain in-depth
understanding about the determinants which can affect the employee\\\'s work engagement in order to reduce the employee turnover rate and increase
productivity of employee in hospitality industry.
Work Engagement plays a very important role in an organization to improve the efficiency and effectiveness of organization operations. We identified four
variables which affect the work engagement in this research and we believed that this study will enhance our learning, skills of research and additional knowledge.
Other than that, UTAR also given us a guideline for conducting the research and we make it as an overview of process to investigate in the research.
TABLE OF CONTENTS Page
Copyright Page. . . . . . . . . . . . . . . . . . . . . . . . ..i
Declaration. . . . . . . . . . . . . . . . . . . . . . . . . . ii
Acknowledgement. . . . . . . . . . . . . . . . . . . . . . . iii
Table of contents. . . . . . . . . . . . . . . . . . - . . . . .iv
List of Tables. . . .
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